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6 Tried & Tested Customer Service Improvement Strategies

Comm100

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep. Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever.

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Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction

Comm100

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Enter automation. What is a Chatbot?

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Just by using software, you can scale from one customer representative agent to one thousand and back again without dealing with any downtime. Alex Tebbs. Katherine Dougherty.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog.

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Why Companies are Switching from Zendesk to Comm100 (and why you should do the same)

Comm100

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

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Your guide to a successful live chat support implementation

Intercom

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.