Qualtrics

SEPTEMBER 15, 2020

Juliana Holterhaus, PhD, Senior XM Scientist, is the lead consultant for Qualtrics Digital Customer Experience. In this podcast, she shares best practices for how brands can adapt their digital CX programs to meet the evolving needs of today's digital-first consumer. How can brands make sure they respond successfully?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Uniphore

JANUARY 4, 2022

The only platform that drives demonstrable and sustainable business value by automating, personalizing, and optimizing every conversation. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

CommBox

OCTOBER 18, 2023

Welcome to a new era of AI customer service, where generative AI is redefining customer interactions, making them more personalized and efficient, while amplifying the human touch. Conversational AI is a form of artificial intelligence (AI) capable of understanding human intents and conducting human-like conversations.

AI 98

AI Customer Service Artificial Intelligence Omnichannel 98

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link] /. Website : [link]. Currently working at Qualtrics as a Sr.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. It offers a similar suite of services.

Contact Center 52

Contact Center Finance Social Media Artificial Intelligence 52

Hodusoft

JANUARY 1, 2024

The Rise of Virtual Banking: IP PBX Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. Digital banking tends to have lower operational costs.

Finance 52

Finance Compliance Artificial Intelligence ML 52

SugarCRM

MARCH 12, 2024

Because of shifting global dynamics, modern manufacturers are being pushed to accelerate their digital transformation initiatives. With keen competition, falling behind with digital transformation is not an option. Higher personalization makes customers more likely to feel seen and valued, enhancing CX.

Manufacturing 26

Manufacturing CX CRM Artificial Intelligence 26

Hodusoft

SEPTEMBER 18, 2023

In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event. If we talk about recent times, the BPO industry is growing swiftly, focusing more on digital transformation and automation. Join us today to shape the future of BPO!

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52

Execs In The Know

JULY 6, 2021

But what does personalization look like as more automation and self-help is added to the experience? Brands need to constantly find the balance between these two elements, finding the sweet spot that makes personalization a true differentiator. Digital Transformation. Blog post, written by: Execs In The Know.

CX 98

CX Innovation Customer Feedback Customer Experience 98

Qualtrics

JUNE 23, 2020

As companies across industries face unique challenges from the pandemic, there’s a common theme in their response: embrace digital. In this rapidly changing environment, just about every organization and industry has needed to ramp up its digital capabilities. This intense shift to digital is not just a temporary phenomenon.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

SugarCRM

MAY 24, 2021

In a marketplace full of closed proprietary systems prone to stagnation, continuous cloud innovation is the third of three pillars that come together to make Sugar’s platform stand out in the customer experience (CX) marketplace. Customer intelligence. The Difference That Continuous Cloud Innovation Makes.

Innovation 33

Innovation Customer Experience Machine Learning Data Entry 33

Uniphore

OCTOBER 21, 2021

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market. Uniphore’s advanced conversational AI for sentiment, intent and emotion analysis, together with Jacada’s workflow and desktop automation empower agents with the most comprehensive agent-assist solution, U-Assist.

Contact Center 189

Contact Center AI Education Healthcare 189