CommBox

JANUARY 4, 2022

If you want to maximize sales, retain more existing customers , and avoid the nasty one-star Facebook reviews, here are seven tips for crafting the perfect customer experience strategy. According to HavasGroup , 77% of consumers choose to shop from brands that have the same values as them. After all, who doesn’t love saving money ?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

1 to 1

JANUARY 18, 2022

An IVR can also collect information from the caller, saving the associate time during the conversation. And in cases where a customer needs or requests to speak to a person, the IVR can route the call quickly and seamlessly to an expert associate. What is a chatbot? The best fit. The best fit.

Contact Center 26

Contact Center Text Analytics Customer Satisfaction AI 26

Intercom

JANUARY 11, 2024

In today’s episode, we caught up with Camille to explore the ever-changing landscape of the industry: from embracing AI and automation to managing teams in a time with layoffs, we’re delving into the nitty gritty of balancing the needs of different customers with the constraints of limited resources. Niamh: Yeah, I 100% agree.

Customer Service 86

Customer Service CX AI Start-ups 86

SurveySensum

JULY 10, 2023

If not, then this blog is for you. So, coach and empower your employees with skills and knowledge for excellent retail customer service, from effective communication to problem-solving finesse. Start by ensuring a user-friendly website design and navigation, allowing customers to easily find what they need.

Retail 40

Retail Customer Service E-commerce Social Media 40

Comm100

DECEMBER 1, 2017

Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals. The idea of a frictionless experience has been said by advocates and thought leaders to be “ moving from novelty to mandatory.” Where are your customers having a hard time?

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Comm100

JANUARY 5, 2021

This blog post breaks down the basics of live chat security and potential threats to help you find the most secure live chat platform for your company. We’ve compiled a list of threats to live chat security, complete with real-life examples and actionable tips to help protect your company from breaches. Vulnerable chatbots.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Zendesk

DECEMBER 1, 2020

But the environment of constant change driven by COVID-19 made business transformation more relevant than ever , shrinking the transformation timeline from years to weeks, according to Gartner. Using design thinking to discover and resolve pain points in the customer journey. Read the blog. Reskilling employees. Technology.

AI 98

AI Technology Technology Artificial Intelligence 98