SurveySensum

SEPTEMBER 28, 2023

This is precisely where customer service surveys come into play. These surveys yield invaluable insights into customer satisfaction levels, illuminating the path toward service improvements and an enhanced overall customer experience. So, it’s time to explore the common pitfalls in creating customer service surveys.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

JANUARY 23, 2024

So, now you know why you didn’t receive enough responses on your LONG surveys. The Dilemma: Striking the Right Balance Between Survey Length and Respondent Engagement Short vs. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be? So, how does this work?

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Consider whether they offer the customization options needed for your specific surveys and feedback forms.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 12, 2022

ProProfs Survey Maker. This all-in-one workspace collects, organizes, and manages the data online. This all-in-one workspace collects, organizes, and manages the data online. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. . Zoho Forms.

Start-ups 52

Start-ups Close the Loop NPS Customer Service 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Why is that? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

SEPTEMBER 18, 2023

Did you ever notice that after attending a meeting on Google Meet a survey pops up → ‘How likely are you to recommend Google Meet to other people you work with?’ This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product.

Start-ups 52

Start-ups Gaming Customer Feedback NPS 52

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape. It should accurately reflect your brand’s identity and values.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. This is more important than ever in higher education – our higher education survey found that 99% of students think it’s at least somewhat important for schools to offer 24/7 support.

Education 66

Education AI Sentiment Analysis Artificial Intelligence 66

Callminer

AUGUST 6, 2019

Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. With many potential combinations, picking the right call center tool software is no easy feat.

Contact Center 140

Contact Center VOC Social Media AI 140

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Tyler Riddell.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Customer Bliss

AUGUST 11, 2016

Some parts were very interesting (if I do say so myself), so I wanted to turn it into a blog post. The terminology is different from area to area, as are the menu structures and logic for getting around the site. The Basic Idea Behind The MBA of Customer Love. If you can’t do these, you’re not really serious.

Start-ups 56

Start-ups Sales Customer Feedback CX 56

Comm100

MAY 1, 2018

Despite their differences and disagreements, Millennials, Gen X, Baby Boomers, and more, can come together to create dynamic and effective teams. And managing these teams can be a very rewarding experience. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. Baby Boomers.

Start-ups 42

Start-ups Social Media Education Technology 42

ProProfs

APRIL 5, 2022

On-Page and Conversion Rate Optimization (CRO) Lead Generation Tools – These tools aim to convert your website visitors into leads through quizzes, surveys, forms, social proofs, etc. They also help in providing customer support and collecting valuable information. What is a Lead Generation Tool? Features Pricing.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

ProProfs

MARCH 30, 2022

Some of the best audience engagement tools out there offer quizzes , polls , surveys , conferences , and many other features to boost audience engagement. . As important and significant audience engagement may sound, achieving it has gotten quite simple, courtesy of tons of online tools that engage the audience on a continuous basis. .

Gaming 52

Gaming Social Media Start-ups Entertainment 52

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. According to a Career Builder survey , besides errors on the recruiters’ part and a lack of qualified candidates, the other top reasons for bad hiring include: Candidates lying about their qualifications.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

ProProfs

APRIL 13, 2023

100+ hiring and training assessments designed by subject matter experts Automated grading with flexible scoring options Provide instant feedback using images and links. Typeform One of the best form builders, Typeform lets you create beautiful quizzes, tests, surveys, and polls. Automate scoring for quizzes to save time.

Education 52

Education Non-Profits Social Media Start-ups 52