Aquire

JULY 6, 2021

The B2B customer journey is a complex matter, packed with a host of different touchpoints that affect customer experience. Understanding that complexity is essential in planning your customer service and marketing strategies. Definition of B2B customer journey. That’s all part of the customer journey.

B2B 116

B2B Customer Journey Map B2C Touchpoint 116

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Social Media Start-ups 118

Hodusoft

AUGUST 16, 2023

5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet. One such technology is multi-tenant IP PBX software ! At HoduSoft, we have helped many ISPs with our sophisticated multi-tenant IP PBX software. What’s an ISP?

Technology 52

Technology Technology Customer Retention Entertainment 52

ProProfs

MAY 24, 2022

This blog will closely look at what an internal assessment is, internal assessment methods, advantages, tips to conduct internal assessment, and the main differences between internal assessments and external assessments. Employers can create customized training modules based on the results to help employees improve their skills. .

Start-ups 52

Start-ups Sales Construction Engineering 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. Overview of The BPO Industry: How It Works? However, like any other business, BPOs also face several challenges. Let’s get started. What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. About 68% of consumers say they would pay more for a product or service from a company that has a reputation for great customer service. What is Omnichannel Contact Center Software?

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Comm100

MARCH 27, 2023

A chatbot is a software program that can respond to student requests and hold conversations in a text interface. A chatbot is a software program that can respond to student requests and hold conversations in a text interface. Building a Comm100 Task Bot Log in to the Comm100 platform and select “New Task Bot” from the Dashboard.

Education 64

Education AI Sentiment Analysis Artificial Intelligence 64

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Intercom, Inc.

NOVEMBER 23, 2022

By identifying the core levers through which you can grow your business – acquisition, monetization, and retention – you can look at the data and prioritize which to pull to scale. It’s weird, we have all these terms now – customer-funded, indie hacker. They’re spending next to nothing on monetization and retention.

Start-ups 118

Start-ups Sales Government B2B 118

ProProfs

APRIL 5, 2022

A lead generation tool is any software that makes it easier to get high potential leads for your business. Powered by automation, lead generation software can drastically reduce the amount of manual outreach and follow-ups, saving a ton of time, effort, and money. Here’s what you need to look out for in your lead software. .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52