blog customer-support-stack-2019 
Callminer
DECEMBER 17, 2019
However, the world’s call centers are arguably the most public examples of companies’ outsourcing efforts, facing customer directly in one-on-one interactions. Of course not all call centers are outsourced, nor are all call centers purely customer-facing operations. The need for competent customer support is growing.
Execs In The Know
FEBRUARY 12, 2023
From personalization’s inception in the 1980s to becoming a marketing word of the year in 2019, the buzzword has become indelibly etched in every marketer’s lexicon. In a marketplace where anticipating and surpassing customer expectations is the norm, brands need to connect meaningfully and engage in authentic conversations.
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Customer Service Life
AUGUST 26, 2019
This article was originally published on the FCR blog on July 3, 2019. The quality assurance market has been heating up in a big way over the past few years as customer service leaders are looking to add a quality tool to their technology stack. Let’s dive in. Quality Assurance Applications. Consider These 7 Things.
Hodusoft
JANUARY 17, 2024
Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. It’s the acronym for Unified Communications as a Service.
UJET
DECEMBER 17, 2019
According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.” Getting Customers Connected.
Comm100
APRIL 30, 2019
But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Sometimes there may be customer issues that don’t need to be addressed right away.
Intercom, Inc.
JULY 9, 2020
In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. I first got started in SEO, I think at around 16 years old. Kevin: Yeah, that’s true.
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