Comm100

AUGUST 17, 2022

Shep Hyken, CX expert and a New York Times best-selling author sat down with Chris Bechtel, Vice President of Global Marketing at Comm100, to discuss the state of customer experience (CX) today. This blog recaps the best bits from this conversation. This blog recaps the best bits from this conversation.

CX 70

CX Start-ups Omnichannel Technology 70

Beyond Philosophy

OCTOBER 25, 2019

New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D., Businesses do improve, but incrementally over time. The latest thing I am into is Airbnb. Airbnb properties have character, at least the ones that we chose. I like that when we use Airbnb, we stay places where we wouldn’t typically.

Hospitality 104

Hospitality Hospitality Technology Technology 104

Qualtrics

JANUARY 29, 2019

To deliver on its mission to enrich lives, Brookdale Senior Living has put CX at the heart of its business, helping employees get closer to their customers and going the extra mile to deliver on each of their residents’ dreams. Senior living is as emotional as customer experience gets. Not even hotels or college dorms provide that.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Shep Hyken

NOVEMBER 28, 2022

My Comment: What is the likelihood that Bill Gates, Jeff Bezos, Elon Musk, or other high-profile CEOs would take the time to answer a question or complaint from a customer? Debbie Laskey’s Blog) Jeremy Watkin is Director of Customer Experience and Support at NumberBarn and cofounder of the CustomerServiceLife blog.

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

FEBRUARY 14, 2023

Customer experience (CX) leaders and professionals have especially taken notice, as there has never been a chatbot that is seemingly so smart and capable. Customers have been underwhelmed as well, as a recent study by Ujet 1 found that 72% of people consider chatbots to be a ‘waste of time.’ How massive?…

CX 52

CX AI Compliance Gaming 52

Customer Bliss

FEBRUARY 21, 2018

“ Our customers’ lives and our lives are made up of moments,” says Dan Heath , co-author of The Power of Moments: Why Certain Experiences Have Extraordinary Impact in today’s episode. Do you think about how you can create remarkable moments for your customers? Create Peak Moments for Your Customers.

Social Media 67

Social Media CX Retail Customer Experience 67

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” We realized people needed this moment. Hear the full interview: Read full transcript. Access Now.

Start-ups 26

Start-ups Innovation Government Technology 26