Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Callminer

AUGUST 6, 2019

Now, systems are emerging that can analyze audio data to detect anger, frustration and other emotions in callers’ vocal tones. There is also the measurement and metrics piece associated with customer emotion – something that has largely been overlooked by organisations. Text analytics is used to scour textual interactions (e.g.,

Contact Center 140

Contact Center VOC Social Media AI 140

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. The skills can be excellent communication skills, interpersonal skills, critical thinking, empathy, and emotional intelligence. That’s why it’s extremely important to manage call center operations as efficiently as possible. Read on to know more.

Net Promoter Score 52

Net Promoter Score AI Start-ups Contact Center 52

Callminer

MAY 11, 2020

Provide counseling – If the dissatisfaction is due to emotional distress, inability to cope with the responsibilities at work, harassment, or an unfriendly work culture, a good counseling session by either a senior or professional counselor could make a huge difference towards improving the employee’s attitude at work.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

SurveySensum

FEBRUARY 6, 2024

” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Cons: Biased responses: Users may be frustrated or emotional during cancellation, which could lead to biased responses that don’t reflect their overall experience accurately.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Lumoa

NOVEMBER 21, 2023

Let’s talk a bit more about how the use of AI tools transforms customer feedback analysis in the next part of this blog. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. It can provide all the necessary ingredients for actionability.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. Zonka's AI delves into the emotional subtext, deciphering sentiment and intent for a deeper understanding of customer experience. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Comm100

OCTOBER 19, 2022

For a handover to take place, chatbots must detect a problem quickly and turn the chat over to a human. It also can detect emotion, whether the user is happy, sad, or angry, and also the intention of the user (whether they are interested or not). Second, the customer prefers to interact with a human. 6 Sentiment Analysis.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Intercom, Inc.

APRIL 15, 2021

Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction. And for this prospect, you should use more emotions.” Francis: I try to post regularly on our blog, so that would be on MadKudu.com. Strategies for modern, conversational support. Are automation and AI b t?

AI 118

AI Start-ups B2B Predictive Analytics 118

ProProfs

FEBRUARY 23, 2022

This is why we have created this comprehensive blog covering some of the best online teaching strategies along with ample resources to help you with the process. Tracking and monitoring performance: To track student performance, produce tables, create reports, and review students’ academic, social and emotional growth across time. .

Education 52

Education Start-ups Construction Gaming 52

Intercom, Inc.

MARCH 1, 2018

They’re feeling the emotions from that. I don’t have like a silver bullet solution, but in the blog post I suggested a few questions to ask as you put together a list of potential tiny wins to build. That’s kind of emotional blackmail. Joel: You can go to my blog. They really love that.

Start-ups 209

Start-ups Engineering Government 209