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Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets

Intercom, Inc.

Optimize your bot flows with our visual bot builder. Our new no-code bot builder offers the ultimate configurable and visual bot-building experience, helping you create a sophisticated automation strategy efficiently and without any technical knowledge. Find out how you can raise the bar with our visual bot builder.

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Is Your Chatbot Really Just an IVR?

Fonolo

With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. They usually offer basic customer support, using simple pre-determined rules and conversation flows to respond to customer’s questions. Join us Oct. Save your seat!

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4 Ways to Keep Connected in The Digital-First Era

Execs In The Know

But data should not just flow into customer conversations, each interaction presents an opportunity to learn insights which can be used well beyond customer service. Creating an ongoing conversation means that customers & agents must be able to flow between channels without losing a step. Guest blog post written by Dixa.

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Survey Logic: A Guide to Improved Data Collection

SurveySensum

After that, all you need is an effective survey builder to get the job done! In this blog, we will explore the basics of survey logic, its different types, and how it can benefit you in various ways. This helps maintain the flow of the survey and minimizes the likelihood of missing or inconsistent information.

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5 Core Lead Management Features Your CRM Needs

SugarCRM

Our previous blog post discussed the core CRM features for sales automation. In this blog post, we’ll touch on the key features of lead management within a CRM. For example, many organizations use core lead management tools to check in with existing customers in their CRMs when running promotions.

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What is a Chatbot and How Do Customer Service Teams Use Them?

Comm100

With a well-established knowledge base integrated, the chatbot can follow a pre-defined conversation flow based on rules to serve up an answer. This includes a flow builder equipped with built-in dialog management and Natural Language Understanding (NLU) features. Agent Assist. How do I build a chatbot? Learn more.

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Top 10 B2B SaaS Feedback Software

SurveySensum

5) SatisMeter Start at $199 / month Free trial available Help docs, blog, etc. Best Features: Use the versatile survey builder with a drag-and-drop interface and templates for easy survey creation. Seamlessly integrate SurveyMonkey with various platforms for streamlined data flow.

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