SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Beyond Philosophy

SEPTEMBER 5, 2014

Managing your relationships with your employees is a challenging task. I read that the secret to relationships of any kind is to be truthful and keep your commitments. Here are 4 Mistakes Not to Make with Your Employees Today: Mistake # 1: Trying to look like you have all the answers.

Net Promoter Score 60

Net Promoter Score Social Media Customer Satisfaction Customer Loyalty 60

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Senior leaders want a more agile business, but it’s not a quick fix to achieve. Find the first post in the series here.

Start-ups 53

Start-ups Customer Experience 53

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Patience is a sure-fire sign of someone well-equipped for the customer service profession.

Customer Service 100

Customer Service Contact Center Social Media Education 100

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. To this day, Rohini continues to cold-call customers.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Comm100

NOVEMBER 27, 2017

Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. Still, customers don’t respond to a non-apology the same way they do a sincere one. rawpixel.com.

Social Media 120

Social Media Non-Profits Legal Manufacturing 120

CX Journey

JUNE 25, 2019

In my first post on how to achieve agile working in practice, I focused on four principles that were needed - principles of attitude and culture in order to have the right mindset and approach to working this way. Senior leaders want a more agile business, but it’s not a quick fix to achieve. Find the first post in the series here.

Start-ups 32

Start-ups Customer Experience 32

PeopleMetrics

DECEMBER 5, 2014

I dove right into the omni-channel AT&T customer experience. AT&T Customer Service Rep (c. And yes, it matches the address you have in your files for my account. AT&T has "known" me for close to a decade of customer loyalty. She examined the documentation and slowly shook her head from side-to-side. "We

Voice of the Customer 76

Voice of the Customer Legal Education Customer Loyalty 76

ClientSuccess

JULY 5, 2017

For customer success leaders, these roadblocks or pitfalls can be the tipping point between customer satisfaction and customer churn. After the customer signs on the dotted line and officially enters into a partnership with a vendor organization, there is a clear customer lifecycle that falls into place.

Sales 40

Sales Customer Satisfaction Customer Relationship NPS 40

Hodusoft

AUGUST 16, 2023

5 Ways Multi-Tenant PBX Software Can Improve Your ISP Business In the last few years, a lot has changed the way individual users access the internet. If you are an established ISP or a business looking to provide broadband services, then this blog post is just for you. What’s an ISP?

Technology 52

Technology Technology Customer Retention Entertainment 52

ClearAction

OCTOBER 1, 2018

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. How Does Multi-tenant IP PBX Software Benefit Msps? Read on and thank us later.

CRM 52

CRM Technology Technology Customer Relationship Management 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64