Intercom, Inc.

JULY 31, 2019

Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. Simply put, chatbot marketing is the practice of using bots to engage your prospects and customers, either on your website or in your app. Send high-intent leads directly to sales.

Sales 177

Sales Start-ups Engineering Technology 177

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales, marketing, finance, support, and R&D all use the roadmap for different thing.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales, marketing, finance, support, and R&D all use the roadmap for different thing.

Engineering 165

Engineering Start-ups Finance Sales 165

PeopleMetrics

JULY 27, 2016

If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. If you're trying to improve the way you make decisions, you should be trying to reveal and incorporate as many perspectives as possible. Sales offers a good example of the power of perspectives.

Customer Experience Management 64

Customer Experience Management Sales Customer Experience Gaming 64

Callminer

APRIL 23, 2019

Manual Filtration: Manually filtering recordings and transcripts is a process that takes place after calls take place. PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). To ensure the quality of customer service.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Customer Service Life

JANUARY 28, 2019

This article originally appeared on the OpusResearch blog on November 16, 2018. Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

Totango

JULY 24, 2020

Leverage Voice of Customer Feedback. Understanding customer behavior is vital to the process because your customer will be more responsive to potential expansion when that action truly adds value by supporting a logical progression. Client expansion is the bird-in-the-hand approach to B2B enterprise growth. Review and Enhance Features.

B2B 62

B2B VOC Customer Feedback Voice of the Customer 62

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. This type of call center handles every type of call ranging from telemarketing sales calls to customer support calls. Read on and thank us later.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Help Scout

JANUARY 27, 2019

Help Scout is still a small company, and our Customers Team finds itself not just delivering great support for a constantly improving and expanding product, but also delivering elements of our sales, finance, business development, and marketing functions. Here’s what that looks like at Help Scout.

Customer Service 40

Customer Service Engineering Education Social Media 40

Comm100

NOVEMBER 3, 2017

The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. This approach helps when consistency of strategy or voice is a concern. Where to Start. Structured Training. Formal Training.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Pratibha Vuppuluri. Alexander M.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Pratibha Vuppuluri. Alexander M.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. What is email marketing?

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. One of those questions asks, “ What are two or three ways you’ve established (or improved) “customer success as a culture” within your organization? ”.

Engineering 40

Engineering NPS Start-ups Sales 40

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. A quality sales letter or email can put your company on the radar of new potential buyers.

B2C 41

B2C Sales Start-ups B2B 41

1 to 1

JUNE 13, 2013

Sales Effectiveness. Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Sales Effectiveness. Voice of the Customer. Hard Knox Life: A Brand Manager Blog. Marketing Blog. Sales & Marketing Effectiveness. Allegiance Blog. Eloqua Blog. FreshNetworks Blog.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. To this end we’ll be broadening our scope in future episodes, to look at the various intersections that a product team meets in a typical SaaS organisation.

Start-ups 238

Start-ups Engineering Sales B2B 238