Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Failure to do so can lead to serious monetary and reputational implications.

Healthcare 52

Healthcare Compliance Legal Social Media 52

Beyond Philosophy

JANUARY 2, 2019

For example, when we were working with a hospital system, we were told patients wanted to spend more time with the doctor. As a result, our client was going to increase the time doctors spend with patients at a significant cost to the hospital. The “hidden” reason was patients felt doctors weren’t listening to them.

Net Promoter Score 156

Net Promoter Score Customer Experience CX Hospitality 156

Beyond Philosophy

OCTOBER 6, 2014

How do you measure the success of your Customer Experience? This is the first in a series of blogs where we are looking at each of the nine areas of the Customer Experience. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

Net Promoter Score 154

Net Promoter Score Customer Experience Customer-Centric Organization CEM 154

SurveySensum

JULY 11, 2023

By doing this, you can increase customer satisfaction and overall experience. This continuity creates a sense of familiarity and comfort, akin to having a friendly waiter who patiently explains the menu and addresses your questions, helping you make the best choice for your lunch. Starbucks values this feedback and acts upon it.

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

Qualtrics

JULY 9, 2019

I am grateful to Centers for Medicare and Medicaid Services (CMS) for their tremendous impact on the movement of patient experience in healthcare – but it’s time to modernize the program. A healthcare organization that sees 250,000 patients per year may have to make strategic decisions on feedback from fewer than 2,000 surveys. [3].

Healthcare 33

Healthcare Hospitality Hospitality Social Media 33

CX Journey

MAY 26, 2016

It was published on their blog on December 17, 2015. He'd been designing equipment for 20+ years for hospitals; he realized after spending two years designing an MRI machine that the actual patient experience was scary and quite miserable. By seeing the patient response to the machine. Patient satisfaction went up 92%!

Customer Experience 43

Customer Experience Hospitality Hospitality Healthcare 43