Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

1 to 1

NOVEMBER 12, 2013

While malls are already playing Christmas tunes and department stores are all decked out in twinkle lights, the true rush has yet to begin. Soon, Black Friday deal-grabbers and last-minute shoppers will flock to the store and clutter the aisles, while others will hop online to research sales and avoid these crazy crowds.

Social Media 40

Social Media Sales 40

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . But for our Tier Two customers – and some Tier Three – we’re leveraging the QBR using some third-party tools to create digital QBRs where we feed information that we would normally put into a QBR deck.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Engineering 110

Intercom, Inc.

AUGUST 25, 2021

Here, we look at 10 highlights from 10 years of Intercom, from our first pitch deck to the evolution of our product, our story, and our team. Our first pitch deck. Writing has been a core part of Intercom’s DNA since its inception – Des wrote 93 of the first 100 blog posts here on Inside Intercom.

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . But for our Tier Two customers – and some Tier Three – we’re leveraging the QBR using some third-party tools to create digital QBRs where we feed information that we would normally put into a QBR deck.

Customer Journey Map 84

Customer Journey Map Touchpoint Start-ups Engineering 84

Totango

NOVEMBER 5, 2021

Do you use Totango for CSM reps only or as a dashboard for everybody in the Sales/CSM and Customer Care team? . But for our Tier Two customers – and some Tier Three – we’re leveraging the QBR using some third-party tools to create digital QBRs where we feed information that we would normally put into a QBR deck.

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

Aquire

JULY 26, 2021

I’ve attached a [slide deck, PDF, brochure, chart] mapping out the steps of your onboarding. Resources: Visit our {Blog and Help Center} for detailed information, tutorials, and advice. We’ve been excited to help you hit your milestones in [boosting sales, creating greater efficiencies] on your team. Register {here}! Your name].

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Help Scout

JUNE 5, 2019

McKinsey found that “companies with a customer-centric, data-driven marketing and sales platform improve marketing ROI by 15-20% or more.” Many marketing organizations are measured exclusively on the number of qualified leads they bring into the sales funnel. Customer centricity is good for your company’s growth.

Start-ups 40

Start-ups Customer-Centric Organization Social Media Sales 40

Zendesk

MAY 26, 2022

81 percent of buyers research products online before contacting sales, so if your company doesn’t have a bit of advertising skin in the game, you’re not getting very far. They need sales collateral. According to Forrester, the average salesperson uses about 17 pieces of sales collateral throughout their pipeline.

Sales 97

Sales CRM B2B Start-ups 97

SugarCRM

OCTOBER 12, 2023

Sales and Marketing ; they’re like the perfect couple. That’s how it is with sales and marketing. What is Sales and Marketing Misalignment? Misalignment between sales and marketing is exactly what it sounds like. How Can You Tell if Your Marketing and Sales Teams are Misaligned? Ask sales what they need.

Sales 32

Sales CRM CX Start-ups 32

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. At Intercom, we surveyed our customers and the market at-large and worked with our sales team to understand what’s going on in our customers’ minds. Embracing a philosophy of change. What pain points are they facing? How are they trying to solve them?

Education 228

Education Event Planning Start-ups Healthcare 228

SugarCRM

OCTOBER 6, 2022

That’s how it is with sales and marketing. What is Sales and Marketing Misalignment? Misalignment between sales and marketing is exactly what it sounds like. Sometimes, sales and marketing misalignment creates a lack of respect for each team’s work and investment. Sales claim the leads are low quality.

Sales 26

Sales CRM CX Start-ups 26

Intercom, Inc.

DECEMBER 20, 2018

Sujan has seen first-hand just how powerful chatbots can be – greater efficiency, accelerated sales cycles and better customer experiences. Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. Sujan’s no stranger to finding the cutting edge in growth.

Sales 151

Sales Start-ups E-commerce Non-Profits 151

Qualtrics

NOVEMBER 10, 2020

Social Mention scours more than 100 social media sites such as Facebook, Twitter, Google, blogs, videos and images for mentions of your brand, competitors, or any keywords you wish to input. You’ll find everything from high-level insights to deck-ready statistics and useful marketing tools. Social Mention. Percent Change Calculator.

Social Media 55

Social Media Non-Profits Education B2C 55

Intercom, Inc.

AUGUST 25, 2020

But internally, too, it needs to be really clear right through the product org, the marketing org, the sales org. Product people care deeply about go-to-market, marketing and sales. Sales orgs. And that’s an internal and external thing: externally in the market, you want prospective customers to understand the differences.

Start-ups 238

Start-ups Engineering Sales B2B 238