Customer Experience Best Practices: Thoughts on Mobile Design
PeopleMetrics
APRIL 15, 2016
Examples include social media, Reddit, podcasts, and car blogs. Terminator Mode: In this state, I must kill John Connor achieve a goal. I bring this up because when mobile users like me are in Terminator Mode—the mode that matters for readers of this blog—every unnecessary layer of complexity can be a serious friction point.
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