Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In This Article: What is Voice of Customer Analytics?

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 1, 2024

They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. They investigate specific areas where they lag, such as delivery speed or customer support responsiveness. What does this lead to?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

PeopleMetrics

DECEMBER 5, 2017

You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Every survey response is a chance to either improve on a not-so-great experience, or to reinforce and continue building upon an already stellar experience. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Execs In The Know

FEBRUARY 17, 2023

But being present and responsive is no longer enough to meet the demands of the modern social consumer. Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. This software allows you to gather all the feedback in one place, identify trends, spot recurring issues, automate feedback tagging by category and sentiment, and then let you prioritize product and website improvement.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

DECEMBER 14, 2023

So, what are these alternative NPS metrics that better capture the nuances of today’s diverse and dynamic customer interactions? With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Incorporate surprise and delight elements in your customer interactions.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

Intercom, Inc.

DECEMBER 18, 2018

Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. The first step to take is to find an email marketing service that has the features you need to interact with your customers. Create a signup form.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Hodusoft

JULY 26, 2023

This blog post discusses why HoduCC contact center software is a suitable alternative to Ameyo’s contact center software and how you can benefit by using HoduCC. Omnichannel communication HoduCC contact center software enables you to manage customer interactions across all channels in a single place. Every good thing comes at a price.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

JANUARY 6, 2022

The ability to rapidly build and deliver online courseware is significant, particularly when the time is short and you’re loaded with responsibilities. Responsive eLearning. Add interactivity to eLearning. Build device-agnostic responsive content. Responsive Design. Virtual Classroom Software. Billed annually.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Brands on social media typically send out 23 promotional messages for every 1 response given to their audience. This isn’t exactly a great connection.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50