blog tag Net Promoter Score Related Topics 
SurveySensum
MARCH 1, 2024
A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.
Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. In the past when both of these companies partnered up, eBay was the bigger and faster-growing business model, while PayPal was its convenient service to handle payments. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.
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Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.
Beyond Philosophy
OCTOBER 8, 2014
It was like PayPal was a little brother tagging along the bigger one. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. The rise in popularity of mobile payments, however, has given PayPal more opportunity to grow.
Customer Service Life
AUGUST 10, 2017
This article was originally published on the FCR blog on July 25, 2017. These forms might feature a variety of scoring methods and include elements to evaluate the agent’s greeting, closing, communication skills, and the accuracy of the answer provided to the customer. Click here to read the original.
Zendesk
JUNE 15, 2021
Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. That makes it easy for community members to tag advocates when they have specific questions. “Customer advocates are the people changing the business world.”
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more. We’ll explore the causes and implications of a negative NPS score while providing practical advice on fixing them.
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