Inside Customer Service

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. In other words, brand evangelists love you so much that they create more customers by sharing your story. asked an employee as she approached Sally.

Retail 261

Retail Social Media Finance Sales 261

ProProfs

DECEMBER 9, 2021

You can send pictures & videos to your friends and add them to your stories as well. . However, the snaps you send to your friends disappear once they’ve been viewed by the receiver and from your stories, 24 hours after you post them. . The key to brand success on any platform is providing authentic content. .

Social Media 52

Social Media Gaming Manufacturing Transportation 52

Intercom, Inc.

DECEMBER 6, 2019

These types of notifications highlight the stories users will want to open the app to read about. Think about when they’re normally active on your app or program, or how often they might like to receive blog articles, news or updates from friends. One day, you click “follow” on a specific person, topic or tag. Frequency/timing.

Social Media 138

Social Media Start-ups 138

Beyond Philosophy

NOVEMBER 15, 2019

There is a story that demonstrates this concept that happened in a neighborhood in Boston called Jamaica Plain. For example, a story ran in The Denver Post several years ago about the opening of another market, Trader Joe’s, which has a low Price Image. I love the phrase, “Never let a fact get in the way of a good story.”

Construction 120

Construction Start-ups Customer Experience 120

Bill Quiseng

MARCH 7, 2016

We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. For the brands that have been successful in social customer service, they may inspire reluctant customers to give it a try. Be Well and Good Luck Tweeting!

Social Media 123

Social Media Customer Service B2C Voice of the Employee 123

Intercom, Inc.

OCTOBER 1, 2020

I would love to hear almost like the founding story of roadmapping at Intercom prior to me joining. So it would be like, “Hey, we’re going to add tagging this week. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

I would love to hear almost like the founding story of roadmapping at Intercom prior to me joining. So it would be like, “Hey, we’re going to add tagging this week. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Engineering 165

Engineering Start-ups Finance Sales 165