Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. One core function of WFM is to use data-driven insights to help managers predict staffing needs to optimize operational efficiency. The results?

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Using this strategy, high-priority customers or critical issues can be directed to the priority queue. The best way to do this is by analyzing historical data and identifying key patterns.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Your essential A to Z Artificial Intelligence glossary Read through the AI glossary below to learn more about how the AI tools you use work.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Once you make data actionable, you can use it proactively.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SugarCRM

AUGUST 12, 2021

Now that you have enhanced how you track and store customer data within business systems, it’s time to get a more accurate description of your customer and their needs. Improve Data Quality through AI. The road to HD-CX provides the opportunity to reassess your internal data quality throughout your journey.

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Historically, support has been about dealing with issues when and where they occur.

B2C 118

B2C B2B Social Media Start-ups 118

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Read on and thank us later. This ensures that available funds are used strategically to drive growth.

Compliance 105

Compliance Omnichannel Real Estate Legal 105