Intercom, Inc.

JANUARY 14, 2021

If you’re short on time, here are some quick takeaways: Understanding how people differ and what matters to them helps you understand the different markets and tailor your approach to better suit each segment’s needs. Information from the front lines is critical when helping product decision-makers prioritize what to build next.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Zendesk

MARCH 2, 2023

I want things to be more cost-effective, I want them to be easier, meaning, I want to have easier access to them; I want better choices. And now that technology permits me as the consumer to really have leverage in the relationship, I want to make sure that you are personalizing my experience in a very special way.”

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Comm100

SEPTEMBER 6, 2022

With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. In this blog, we’ll look at the key reasons that organizations are switching from Zendesk to Comm100, why Comm100 is a great Zendesk alternative, and why you should make the same move.

Social Media 52

Social Media Omnichannel Compliance AI 52

Zendesk

DECEMBER 1, 2020

Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. What is digital transformation? Plenty of companies today boast about undergoing digital transformation, but what they usually mean is digitization. Learn more. That’s not so much what it is anymore.

AI 98

AI Technology Technology Artificial Intelligence 98

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. Now that we’re on the same page, I could go deeper into our small research. What matters is why the score is as it is.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Zendesk

DECEMBER 23, 2020

When you think of customer service enablement, what’s the first thing that comes to mind? Whatever you just thought of, I’m going to go out on a limb and guess it wasn’t, “Yes, customer service enablement is my favorite!” As you assess what training is needed, work backwards. Enter these four tips.

Customer Service 64

Customer Service Customer Satisfaction Customer Retention Start-ups 64

Zendesk

APRIL 15, 2022

And with more sales teams going back to the office in 2022, we’re all wondering: What’s changed? What’s important to know? And what do best practices look like as we make the transition back to cubicles and swivel chairs? Get ready for the ultimate list of sales statistics and facts. Sales statistics for emails.

Sales 52

Sales CRM Social Media B2B 52