PeopleMetrics

MARCH 5, 2018

A million thoughts start running through your head - “Why didn’t I check the tank before I left? A million thoughts start running through your head - “Why didn’t I check the tank before I left? Do I have cell service to call for help?” The benefits of collecting customer feedback. Is there a gas station near here?

Net Promoter Score 64

Net Promoter Score Customer Feedback Voice of the Customer Actionable Insights 64

UJET

DECEMBER 17, 2019

According to Gartner ’s 2019 Strategic Roadmap for Customer Service and Support Technologies (May 2019), “an organization’s CSS technology stack is often composed of disparate overlapping systems, leaving both customers and employees with a disjointed experience.” But Why Were Customer Support Tools Left Behind?

Customer Service 74

Customer Service Artificial Intelligence Technology Technology 74

Comm100

NOVEMBER 8, 2018

Top Types of Customer Communication Channels. Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. And customers themselves may be vocal about the need for new channels to be added. Knowledge base. Social media. AI-powered chatbots.

Social Media 50

Social Media AI Machine Learning Technology 50

Comm100

JANUARY 6, 2022

If you found out that your customers would pay more for a better customer experience (CX), would you consider investing in improving this experience? 67% of customers said they would spend more money if they received a better customer service experience. What is digital customer experience excellence?

Customer Experience 86

Customer Experience Omnichannel Social Media CX 86

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Kaitlin Pettersen : Global Director of Customer Support. We’re joined by.

Start-ups 118

Start-ups Gaming Machine Learning Technology 118

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle.

Technology 223

Technology Technology B2C B2B 223

ProProfs

DECEMBER 5, 2022

Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. . Well-conducted assessments make it easy to hire best-fit candidates from inside or outside and promote high-potential employees to key leadership positions. . Here’s how. .

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

ClientSuccess

JANUARY 4, 2019

For SaaS customer success teams having a 360-degree view of customer health is vital to renewal and expansion success of their customers. Customer success health scoring is also one of the hottest topics on the minds of customer success leaders around the world. So where do you get started?

Net Promoter Score 53

Net Promoter Score NPS Customer Relationship Start-ups 53

ProProfs

APRIL 5, 2022

It’s easy to see why marketers consider lead generation their top priority these days. Analytics – The best lead generation services offer powerful reporting and analytics that make it very easy to sculpt your lead campaigns for maximum convertibility. What is a Lead Generation Tool? What Makes a Good Lead Generation Tool?

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52