blog why-customer-success-is-the-secret-to-revenue-growth 
Totango
APRIL 6, 2023
It’s no secret that businesses have been hit hard in 2023. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.
Intercom, Inc.
DECEMBER 10, 2019
In some ways, this discussion is more relevant to product teams, and product-led companies, than for growth teams, who are by definition focused on outcomes. But knowing how these steps work is not the same as making it happen, and we think we know why. Context: where we’ve come from in trying to move to outcomes. First some context.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
APRIL 26, 2023
After all, it’s no secret that doing things the same way as everyone else doesn’t always benefit an organization’s success. To ensure that organizational transformation is a successful undertaking, it is important to understand not only the benefits but also how to overcome potential pitfalls.
Execs In The Know
APRIL 14, 2022
As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). Is Your Voice of the Customer Data Failing to Deliver Change? Customer loyalty has to be earned, now more than ever, making your CX a prime differentiator. You’re Not Alone.
SurveySensum
JULY 11, 2023
This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. But WHY is customer experience so important?
Zendesk
MAY 20, 2022
As valuable as it would be to truly know each of our customers on a personal level, that’s just not possible for most businesses. Create a buyer persona: a short description of your ideal customer, including their thoughts, emotions, and job roles. Why use a buyer persona? So, what’s a company to do? What is a buyer persona?
Help Scout
DECEMBER 26, 2018
It was such a good speech we talked her into writing it up for our blog audience. It was such a good speech we talked her into writing it up for our blog audience. Our sales process needed to be a value-add not only for our business, but also — and more importantly — for our customers.”. Happy New Year, folks!
Expert insights. Personalized for you.
85 
Let's personalize your content