Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.
Shep Hyken
MARCH 15, 2022
Because of technology, it’s never been easier to customize some experience component. Cost: If you are going to use cost as a competitive advantage, then it has to be the lowest cost at all times because consumers are smart and savvy with technology. Too often, company executives start with convenience for the company.
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SugarCRM
NOVEMBER 9, 2022
As we begin to wrap up 2022 and start to look towards the exciting horizon of 2023, our second annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. “BrainSell was integral in getting Pulse set up with Sugar.
Confirmit
MAY 1, 2017
Next up, Shane Cumming, our VP of Sales, explained to the children how our technology and services are used by businesses to support their decisions. Better listen up Ben & Jerrys, this could be the next big thing!). Finally, we were joined by Stacey Nevel, a Principal VoC Consultant with Confirmit.
Intercom, Inc.
NOVEMBER 9, 2022
As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. Or even, perhaps, set up an autonomous team that can take the helm? And it’s a sound strategy.
Comm100
SEPTEMBER 22, 2016
With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. A great resource for those who are concerned with integrating technology with their customer loyalty goals, Loyalty 3.0 Customer Experience 3.0:
Callminer
MARCH 6, 2020
While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?
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