Beyond Philosophy

APRIL 14, 2022

I was very pleased to have Chief Technology Officer of Zendesk Adrian McDermott ( @amcdermo ) join us and explain what these numbers mean and what organizations should do with their experiences to take this concept beyond lip service and do something with it. . McDermott says it is happening, but slowly. .

Customer Satisfaction 78

Customer Satisfaction Contact Center Customer Acquisition CX 78

VOZIQ

FEBRUARY 6, 2022

Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. But most companies, regardless of size and scale, focus more on new acquisitions.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

VOZIQ

JULY 30, 2021

It tells you who your high-value customers are and what you can do to boost the loyalty of and generate more value from low-value customers. It also lets you understand how much you can afford to spend on customer acquisition. This value differs for every customer. Drive profitable retention at scale.

Customer Acquisition 59

Customer Acquisition Touchpoint Machine Learning Customer Retention 59

Beyond Philosophy

MARCH 2, 2020

As a result, a mobile company might be within the boundary of providing a less than optimal customer service that will be more profitable than offering exemplary service. . Are you including customer acquisition costs? Are you computing lifetime value of a customer, and if so, over what horizon (e.g., 5, 10, 15 years)?

Customer Service 188

Customer Service Business Growth Customer Acquisition Start-ups 188

VOZIQ

JULY 30, 2021

It tells you who your high-value customers are and what you can do to boost the loyalty of and generate more value from low-value customers. It also lets you understand how much you can afford to spend on customer acquisition. This value differs for every customer. The results from Formation’s survey of 2000 U.S.

Customer Acquisition 52

Customer Acquisition Touchpoint Machine Learning Customer Retention 52

VOZIQ

JULY 30, 2021

It tells you who your high-value customers are and what you can do to boost the loyalty of and generate more value from low-value customers. It also lets you understand how much you can afford to spend on customer acquisition. This value differs for every customer. The results from Formation’s survey of 2000 U.S.

Customer Acquisition 52

Customer Acquisition Touchpoint Machine Learning Customer Retention 52

SurveySensum

JULY 18, 2023

It is with a powerful retail customer experience strategy that brands like Amazon and Spotify create tailored experiences for their customers. The level of personalization you create for your customers enhances their experience, engagement, and satisfaction which ultimately drives your business growth.

Retail 52

Retail Customer Experience Touchpoint Customer Acquisition 52

SurveySensum

JULY 10, 2023

By focusing on these key elements, businesses can elevate their online customer service, fostering satisfaction, trust, and loyalty among customers. That’s the magic of leveraging technology for customer service! So, harness the power of technology to redefine your retail customer service.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

By focusing on these key elements, businesses can elevate their online customer service, fostering satisfaction, trust, and loyalty among customers. That’s the magic of leveraging technology for customer service! So, harness the power of technology to redefine your retail customer service.

Retail 40

Retail Customer Service E-commerce Social Media 40

Aquire

SEPTEMBER 30, 2021

Does your business focus more on customer acquisition or customer retention? The most common answer is acquisition but the focus should be on retention. With the right customer retention strategies, you can ensure steady revenue and avoid losing market share to competitors. The modern customer is busy.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. That’s one category. Half the battle is seeing the opportunity.

Start-ups 228

Start-ups Engineering Healthcare Sales 228

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. We were building Intercom for internet businesses that we knew.

Start-ups 118

Start-ups Innovation Sales NPS 118