MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. This feeds our ego.

AI 52

AI Customer Experience Social Media Machine Learning 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SugarCRM

MARCH 28, 2024

By using CRM data, manufacturers can also craft personalized offers and sales call scripts reps can use in their daily customer interactions. Customer Retention and Loyalty : CRM tools allow manufacturers to monitor customer interactions and satisfaction levels historically.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Zendesk

JULY 13, 2022

Employee experience is important because your employees are the ones doing the work: They develop products and services, build customer relationships, solve business challenges, and support your back-office operations. Your effort would be better spent investing in the people you rely on to be the stewards of your business.

Start-ups 98

Start-ups Sentiment Analysis Education CX 98