Business Growth Customer Retention Omnichannel Retail 
SurveySensum
JULY 26, 2023
Do you know what’s the biggest problem in retail? Customer churn. It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. But why is that a big issue?
SurveySensum
SEPTEMBER 21, 2023
This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?
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SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. But how to deliver great retail customer experiences?
MattsenKumar
JUNE 18, 2021
All organizations building omnichannel customer service expertise have recognized that different customers will use other channels to browse, engage and seek support. This acknowledgment allows businesses to expand to numerous media, including Call, Chat, Email & SMS, and then integrate them into a central repository.
CommBox
SEPTEMBER 13, 2021
24/7 Customer Engagement – With chatbots, your business is always available. You can communicate with customers worldwide, offer products and complete sales processes without having on-site human support agents. Use chatbots to drive business growth. (© Commbox Chatbots: Omnichannel and Available 24/7 .
CommBox
JANUARY 13, 2022
A positive customer experience ensures that clients return to your service, resulting in a loyal client base and a good chance of positive referrals. In addition, a customer experience that excels leads to business growth, happy customers, and an edge over the competition. .
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