ECXO

JULY 26, 2023

This level of personalisation increases customer satisfaction, loyalty and advocacy = sustained growth. Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Start where you are.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Helpt

FEBRUARY 14, 2024

It's a forward-looking approach, making educated guesses based on historical data. Improvements in these areas can signal the effectiveness of DDDM in driving business growth and competitive advantage. It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Experience Investigators

AUGUST 1, 2023

Understanding the Power of AI in Customer Service AI-powered tools, such as machine learning, chatbots, and generative AI, have already significantly impacted customer service. When used correctly and with the right data inputs, this technology can help everyone in the organization recognize the customer at the right moment.

AI 52

AI Customer Service Customer Experience Machine Learning 52

CommBox

JANUARY 28, 2024

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, followed by upgrading contact center technology (79%) and automating customer service processes (77%). 55% of businesses using chatbots have generated a greater volume of high-quality leads.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . 64% of businesses believe chatbots allow them to provide a more customized customer experience. .

AI 96

AI Customer Service B2C Real Estate 96

CommBox

SEPTEMBER 13, 2021

The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . According to business leaders, chatbots increase sales by an average of 67%. Use chatbots to drive business growth. (© a crucial fact for any company’s revenue.

Sales 98

Sales AI Healthcare Omnichannel 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178