Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Anchored by Puzzel Contact Centre, the cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

CommBox

OCTOBER 11, 2021

Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Digital innovation combined with Covid-19 drove an unprecedented change in consumer behavior towards digital commerce, creating it an actual war zone for retail brands. Chatbots Benefits for eCommerce.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Choose the right one depending on your business goals and needs. You can directly listen and respond to customers using the Listening engine.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Intercom, Inc.

MARCH 22, 2022

Omnichannel, in-context communications are the future. This means that you can reach prospects and customers when they’re already thinking of your business for more persuasive communications, and communicate with them in their preferred channel to deliver a better experience. Knowing your customers is the key to solid business growth.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Zendesk

MAY 11, 2022

This turns your service organization into an engine for growth. Do better business with conversational CRM. That’s why we’ve created Sunco Labs —a division of Zendesk focused on innovating conversational experiences. 68 percent of business leaders also recognized a direct link between employee service and business growth.

CRM 98

CRM B2C Compliance B2B 98