Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. Analyze any type of feedback such as NPS, CSAT, CES, or open text. Analyze feedback in more than 60+ languages.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

OCTOBER 26, 2023

A high repurchase intention suggests that your product or service has met or exceeded customers’ expectations, leaving them satisfied and eager to continue doing business with your brand. To truly understand customer satisfaction, businesses rely on KPIs. Now, let’s look at the 5 KPIs to measure the satisfaction of the customers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. The tool is suitable for businesses of all sizes and industries. Request a Demo 11.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Engaging with customers through social media and email marketing. Modern shoppers have evolving expectations influenced by various factors.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

SEPTEMBER 13, 2023

And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard. Best Features: Manage feedback from various sources like email, chat, phone, and social media in one place.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Engaging with customers through social media and email marketing. Modern shoppers have evolving expectations influenced by various factors.

Retail 40

Retail Customer Service E-commerce Social Media 40

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Analyzing this feedback using powerful text analytics , they discovered important insights. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 24, 2022

They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Customers are the undisputed factor that drives your business growth.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52