The Right NPS Methodology: Turning NPS Feedback into Action
SurveySensum
NOVEMBER 6, 2023
Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. What is NPS?
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