Hodusoft

DECEMBER 21, 2023

After all, high FCR rates serve as a powerful indicator of well-functioning customer support operations, boosting customer experiences. Additionally, positive experiences lead to long-lasting customer relationships as satisfied customers are more likely to return and recommend the company to others.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

MARCH 6, 2024

Some of the key customer service challenges faced by e-commerce companies include- Maintaining Consistent and Proactive Customer Support The evolving digital landscape and rising customer expectations make it increasingly difficult for e-commerce businesses to provide consistent customer support across multiple channels.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

NOVEMBER 27, 2022

Telemarketing software is a technological aid for businesses to streamline their call center operations for achieving business goals such as acquiring or retaining more customers, spreading brand awareness, nurturing customer relationships, etc. Omnichannel telemarketing software can make this possible.

Sales 52

Sales CRM Omnichannel Social Media 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Lightico

AUGUST 1, 2021

While most banks have long-established customer-facing processes for handling these requests, today’s digital-first customers expect to be able to have these requests turned around with omnichannel convenience they’ve grown to expect from e-commerce giants like Amazon and other retail brands they’ll be charging those cards at.

E-commerce 52

E-commerce Contact Center Compliance Omnichannel 52

Hodusoft

DECEMBER 28, 2022

Customers may feel frustrated if they have to call back multiple times to get their answers, creating an unsatisfied customer experience and impacting the brand’s reputation. Therefore, FCR becomes a crucial metric for customer relationship management. Features such as IVR, ACD , skill-based routing, etc.,

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. To begin, let’s look at what omnichannel customer service is and how it works.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88