Compliance E-commerce Innovation Technology 
MattsenKumar
JUNE 3, 2021
Saturated e-commerce markets like the US and Germany witnessed a 52% and 30% rise in online shopping. Almost two years since the first case of COVID was recorded, the e-commerce shape has transformed. However, the COVID pandemic tested the preparedness of all e-commerce companies and rewarded many with multi-fold growth.
MattsenKumar
JUNE 9, 2021
The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. Raising return request.
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Uniphore
NOVEMBER 23, 2021
The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. As Saurabh explains, “We are seeing the actual value is delivering very fast control checks…using smart search, identifying hot points, automating compliance, etc.
MattsenKumar
JUNE 6, 2021
Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Call Center Technology Trends. Omnichannel Expertise .
Lightico
JULY 27, 2023
Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Verifying a customer’s identity is crucial for to prevent fraud and ensure compliance with KYC regulations.
Zendesk
NOVEMBER 28, 2023
Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. Today, most businesses can access advanced AI technology and be as efficient as Spacely Space Sprockets, the AI-powered factory in The Jetsons , by using AI as a service (AIaaS).
Win the Customer
MARCH 7, 2023
In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. These technologies play a pivotal role in tailoring customer experiences to individual preferences and needs. Segmentation is a fundamental aspect of personalization.
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