Zendesk

SEPTEMBER 15, 2021

In addition to phone and email, businesses must now also communicate via messaging apps, forms, surveys, SMS, social media, help centers, forums, bots, video conferencing, and more. Monitor security risks and ensure compliance with regulatory regimes like HIPAA, PCI, GDPR, CCPA, and more.

CX 97

CX E-commerce Machine Learning Social Media 97

Doing CX Right

JULY 14, 2020

Besides a discount, I can help you: Elevate your personal brand and position you as a CX Leader on your resume, social media, etc. Machine Learning & Artificial Intelligence. Risk Quantification, Vulnerability & Compliance. There’s plenty of room for all of us! Get Promotion Code now. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly.

AI 52

AI Artificial Intelligence CX Machine Learning 52

Comm100

OCTOBER 30, 2020

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

Technology 52

Technology Technology AI Artificial Intelligence 52

SurveySensum

MARCH 3, 2022

in seconds using machine learning. Lexalytics provides semi-custom applications to resolve compliance issues if any. It uses social media, emails, messaging apps, in-app tools, and other digital mediums to collect and monitor data, patterns, and feedback. . Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. Its proprietary software, the NextOS platform, provides in-depth analytics and predictive analysis powered by machine learning. Additionally, it includes over 50 productivity-boosting tools such as virtual receptionists and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 56

Machine Learning Sentiment Analysis Artificial Intelligence AI 56

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Comm100

MARCH 7, 2019

When you’re first diving into the world chatbots, you may hear people talking about different terms like ‘Natural Language Processing’, ‘Machine Learning’, and ‘Intents’, but have no idea what they mean. Machine Learning: Algorithms that help a chatbot to “learn” concepts using data — without being explicitly programmed.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Comm100

AUGUST 8, 2023

Through AI and machine learning, this data can be analyzed to gain valuable insights into customer behavior, preferences, and feedback. They want it on social media, SMS and in-app too. Also, by delivering personalized content, they can more effectively nurture leads through the sales funnel.

Omnichannel 47

Omnichannel Machine Learning AI Social Media 47

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. As we mentioned earlier, customers know the value of their data. They want to be seen as individuals. It’ll be worth it.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of social media and mobile app integration thrown in.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132