Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve. Welcome to the ‘digital-everything’ era.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Zendesk

OCTOBER 17, 2022

More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. An omnichannel support platform that integrates all brands, global contact centers, and support channels into one service solution can help improve the customer experience. Security and compliance.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Ameyo Callversations

MAY 19, 2022

AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. Sales bots also allow enterprises to engage with customers at scale while delivering a truly omnichannel outreach experience to every buyer. Strong NLP Engine and ML Capabilities.

AI 52

AI Sales Artificial Intelligence ML 52

SurveySensum

MAY 19, 2023

Use an omnichannel approach to reach your customers where they prefer to engage. AI-Powered Analytics : Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends. Omnichannel distribution : Offers multiple channels for survey distribution to reach customers where they are comfortable.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

MattsenKumar

JUNE 3, 2021

Impressed by ease of accessibility, omnichannel experience, and incomparable service, Boomers have decided to continue shopping online even after the pandemic ends. Prioritize compliance. The E-commerce landscape is evolving; new technologies like AR, ML, and AI enable new players with customer acquisition. A Frugal Mindset.

E-commerce 52

E-commerce Retail Non-Profits Government 52

SurveySensum

JULY 2, 2023

However, SurveySensum offers 24×7 omnichannel customer support to offer exceptional customer services and it’s also cost-effective making it accessible for businesses of all sizes. Key Features Its Experience Intelligence (EI) platform uses AI and ML to analyze customer feedback from various sources.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Intercom, Inc.

MARCH 29, 2022

Now, I can’t cover everything that we define as next-generation in Intercom, but things like dense UI, designing for power users, fast action switching, dark mode, no-code, usage of AI/ML, designing for multiplayer experiences, this is all what your products will look like in the future if they don’t already today.

Start-ups 118

Start-ups Innovation Sales NPS 118