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Connecting In The “Post Virus” Economy

Dealing With Humans

And I am convinced that evolution will be jumpstarted just a bit with all of this virus rigamarole (I love that word). And I am convinced that evolution will be jumpstarted just a bit with all of this virus rigamarole (I love that word). If it is, stay connected to your staff so you can have a plan when the doors open again.

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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

In New Zealand, mobile-centered solutions company PaperKite put that thought into action when they developed the country’s lifeline to reopening the economy – contact tracing app Rippl. A race against time. The team at PaperKite knew that they needed to build a safe and secure solution to the problem – and fast.

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How Call Center Software Facilitates Work from Home in This Corona Age

Hodusoft

The entire global economy is forecast to see a drastic downturn and employees are likely to be affected. Restriction on movement and the risk of contracting the virus in closed work environments see employers simply shutting shop and asking employees to take non-paid leave as happened in the case of GOAir. Seamless transfer of calls.

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How is E-learning Transforming the Entire Education Sector?

ProProfs

This is based on formalized learning that utilizes digital resources such as tablets, computers, laptops, and smartphones connected to the internet, to conduct training or online classroom sessions. The era of digitalization has dramatically revolutionized almost every aspect of our daily lives. But times have changed now. .

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Were you surprised to read the title of this post? If you’re interested in reading an analysis of the US Retail Apocalypse and the 23 big retailers closing stores then I highly recommend this post on Fox Business from last year. Do you believe that using technology to understand customers is the only way today? Is this your case?

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

We as humans have faced crisis situations in the past and always have come back stronger “descent with modification” The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. Your success in life isn’t based on your ability to simply change.

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Adjusting your CX program to deal with COVID-19

Qualtrics

Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink how it operates. Hopefully this post provides you some guidance. As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. That’s what XM is all about. Ask less, listen more.

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