Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. The company started out as a survey tool for academics and has grown into a multi-product feedback software. How fast can you use the tool that you just bought?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Qualtrics

DECEMBER 10, 2020

Experience management (XM) is the discipline of using experience data and operational data (X + O data) to measure and improve every interaction that people have with your company. In the early 2000s, companies typically collected customer satisfaction data and employee feedback via basic surveys and focus groups. X + O data.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Customer Satisfaction 52

Qualtrics

MARCH 19, 2020

As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. That’s what XM is all about. To support your organization in navigating these changing times, you will need to adjust your XM efforts. Five Principles For Making Changes To Your XM Program.

CX 56

CX Healthcare Close the Loop Actionable Insights 56

Qualtrics

MARCH 19, 2020

There’s no escaping the rise of Experience Management (XM) organizations over the past few years. At Qualtrics we are continuously evolving to meet our customers’ needs for XM transformation. XM Automated Actions — that empower your entire organization to drive change. Governance controls to scale XM.

Government 29

Government Social Media Innovation CRM 29

Qualtrics

SEPTEMBER 9, 2021

SHRM’s Business Solutions portfolio includes the Employee Engagement Survey and Thrive 360 , two products geared toward helping organizations transform. From creating the survey, distributing it to employees, and reviewing our results, everything has been with ease. About Qualtrics. Qualtrics, the world’s No.

Innovation 26

Innovation Education 26

Qualtrics

DECEMBER 10, 2020

Experience management (XM) is the discipline of using experience data and operational data (X + O data) to measure and improve every interaction that people have with your company. In the early 2000s, companies typically collected customer satisfaction data and employee feedback via basic surveys and focus groups. X + O data.

Artificial Intelligence 20

Artificial Intelligence Machine Learning Social Media Customer Satisfaction 20

SurveySensum

MARCH 3, 2022

It must-have features that support you in 3 core functional areas: Data Collection. It not only automates the entire process of capturing customer feedback, but it also gathers it from multiple channels like website, in-app, social channels, surveys, emails, etc, and stores them in one place. That’s where a VOC tool helps.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52