ClearAction

JULY 20, 2023

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

Technology 62

Technology Technology Outlook B2B 62

Zendesk

DECEMBER 15, 2022

Merge for Zendesk Support and Sell (Support) (Sell) lets you add ticketing and CRM integrations to your platform of choice within a day. sync.blue (Support) syncs Zendesk contacts (users) with countless business apps like Microsoft 365, Outlook, Google, Apple, HubSpot, weclapp, and many more.

Construction 52

Construction Artificial Intelligence Outlook Government 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182

SugarCRM

JUNE 6, 2022

Choosing the CRM tool that fits your business needs will be straightforward as you’ll better understand what you’re getting out of each product. We have put together a full range of educational, self-guided, always-on resources at your fingertips, including podcasts , SugarU , eLearning , CX assessments , and quick videos.

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

SurveySensum

JANUARY 26, 2022

Keep in mind that your customers do care about the outlook and design of the website on their mobile devices. Always remember, a happy, educated, and engaged workforce means better productivity which in turn means better CX delivery. This is one of the best ways to enhance the customer experience on an overall scale.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

ClearAction

AUGUST 6, 2019

In Hewlett-Packard’s Marketing department at the start of her career, Kirsty’s outlook was influenced by a mandatory six-month job in the field to develop an understanding of customers as the prerequisite to her Marketing role. Educate partners on how the company is speaking to customers. Customer-Focused Mindset.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48