VOZIQ

FEBRUARY 1, 2023

It’s because customers have plenty of options to choose from and have a pretty shallow barrier to switching their service provider, so much so that about 30%-40% of customers continue to switch brands, according to McKinsey. Here are three significant reasons why customer retention is an agility sport.

Sports 52

Sports Machine Learning Customer Retention AI 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It lets you know why your customers may leave you.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. From reviewing costs to ridding customers of their fears and reserves and winning their trust, the tips on this blog will be beneficial to review.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. From reviewing costs to ridding customers of their fears and reserves and winning their trust, the tips on this blog will be beneficial to review.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

FEBRUARY 4, 2022

Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging as customer expectations continue to evolve. Customer loss is a nightmare for businesses as it directly determines their bottom-line growth.

Artificial Intelligence 40

Artificial Intelligence Customer Retention Machine Learning AI 40

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Over the years, Intercom has grown and evolved alongside many of our longest-standing customers. How will it change customer support?

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom

JULY 25, 2022

Customer engagement is defined as communicating with your customers over the course of their journey – from acquiring, onboarding, and nurturing to supporting and retaining – to help them get to the outcome they want. Effective customer engagement holds the key to customer retention and loyalty.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

VOZIQ

DECEMBER 15, 2021

With rising competition and evolving customer expectations, companies realize the growing importance of customer retention. Customer churn is a grave concern for any recurring revenue business. Calculate customer lifetime value — both current and anticipated.

AI 52

AI Artificial Intelligence Machine Learning Customer Retention 52

Lumoa

JUNE 14, 2023

In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away. Quality of Product/Service Falling Short of Customer Expectations As consumers, we all have expectations from the products and services we acquire.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. More general research, however, highlights the asymmetric nature of customer experience spending.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Intercom

JULY 13, 2023

Over the course of my career, support has traditionally been very transactional – customers would get in touch with issues or questions, and support reps would resolve and close them out. In recent years, with the rise of online support at massive scale, customer expectations have changed dramatically.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Intercom

JULY 19, 2021

With the addition of custom chatbots and automation to make your support workflow even more efficient and productive, conversational support allows you to supercharge your support and find the perfect balance between team efficiency and a great customer experience. Increased business efficiency (58%).

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Zendesk

DECEMBER 8, 2021

Again, bad customer service could be a “make or break” component in regard to customers spending money with your company. A mere 5% increase in customer retention produces more than a 25% increase in profits. It’s simple—the longer a customer stays with your company, the more revenue they generate. Brand loyalty.

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Zendesk

MAY 24, 2023

Deliver personalized support According to our CX Trends Report, 59 percent of customers expect businesses to use the data they collect to personalize their experiences. If a customer handoff is needed, AI delivers key information and customer context and guides the agent with insights and suggested actions for faster resolutions.

AI 88

AI Customer Service Machine Learning Technology 88

Intercom, Inc.

OCTOBER 13, 2022

When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries. We hear that you need to decrease costs, increase customer satisfaction, and increase customer engagement so that you can increase customer retention and thrive in these challenging times.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. More general research, however, highlights the asymmetric nature of customer experience spending.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Intercom

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Download your copy of the thought leadership paper now. Sound familiar?

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SugarCRM

DECEMBER 6, 2017

Despite ongoing rumblings about AI and machine learning meshing with CRM software, we haven’t seen a lot come of the hype yet. Big data, AI and machine learning are coming together to drive insights in new and exciting ways for customer-facing employees. 1) Relationship Intelligence Emerges as a Category.

CRM 54

CRM Machine Learning AI B2C 54

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Taylor Reach Group

APRIL 25, 2018

By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. M2M and IoT Strategies Summit – May 15 – 17 Berlin.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

JUNE 5, 2018

Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions. CX managers can then get ahead of new customer expectations to anticipate their needs and increase customer retention.

Contact Center 49

Contact Center AI Artificial Intelligence Machine Learning 49

Intercom

AUGUST 2, 2023

“If we can figure out how to close the gap between what customers expected and what they get, we could save a tremendous amount of time and instill a lot more positivity in the world” A couple of years into that, they asked me to lead a company-wide task force to figure out our customer satisfaction methodology.

Innovation 52

Innovation CX Non-Profits AI 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Keeping Up With the Changing Customer Expectations Do you remember the keypad phones by Nokia?

Retail 52

Retail Customer Feedback CX Social Media 52