PeopleMetrics

DECEMBER 18, 2015

In keeping with millennia of human tradition, let’s look back at our top ten blog posts from 2015. Without further ado, here's number 10: Starting off this list is a post for those who are confused about how to measure customer experience improvement. It examines two popular transactional customer experience metrics.

Customer Experience 61

Customer Experience Voice of the Customer Customer Experience Management Customer Feedback 61

Callminer

OCTOBER 10, 2023

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.

Customer Experience 344

Customer Experience 344

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. If you’re ever in need of a bit of inspiration or guidance for your customer experience implementation, this is the content you can come back to time after time.

Customer Experience 56

Customer Experience Social Media CX Omnichannel 56

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. A beloved company understands that a good apology strengthens the bond between customers and the company.

Customer Experience 81

Customer Experience CX Start-ups Technology 81

Callminer

OCTOBER 29, 2023

Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.

Customer Experience 304

Customer Experience CX 304

Callminer

DECEMBER 21, 2023

The experience your customers have with your customer service center can have positive and negative impacts. Read this blog to learn how what customers expect our of their contact center experience.

Contact Center 182

Contact Center Customer Expectations Customer Service 182

Callminer

MAY 18, 2022

Read this blog to learn a few ways to start improving your customer experience today. Delivering great CX might not be the simplest thing to do, but it is well worth the effort.

Customer Experience 345

Customer Experience CX 345

Callminer

JUNE 2, 2021

Deepening the connection between your customers and your brand should be your top priority when implementing an omnichannel customer experience strategy. Our latest blog explores how to do that.

Omnichannel 345

Omnichannel Customer Experience 345

Shaun Belding

JUNE 10, 2022

Last month we got not one, but three stories of truly WOW customer experiences. This, from my experience, is a customer service unicorn of the highest order. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. All three of them from a bank — the same bank.

Customer Experience 279

Customer Experience Customer Service 279

Callminer

MARCH 3, 2021

Read this blog to learn how the right tips and strategies can help your organization deliver positive, effective customer experience.

Customer Experience 390

Customer Experience 390

Callminer

JUNE 26, 2023

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can leverage sentiment analysis.

Sentiment Analysis 182

Sentiment Analysis Machine Learning Customer Experience 182

Callminer

JANUARY 11, 2023

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to learn how to put analytics to use.

Omnichannel 182

Omnichannel Customer Experience 182

Callminer

FEBRUARY 5, 2023

Read this blog to learn how customer feedback data can be the key to transforming experiences. Today's financial services organizations face an entirely new set of CX challenges.

CX 182

CX Customer Feedback 182

Callminer

DECEMBER 7, 2020

Read this blog to learn what can go wrong with self-service systems and how these issues can hinder the customer experience.

Customer Experience 345

Customer Experience 345

Shaun Belding

JUNE 27, 2022

This is what WOW experiences are all about. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog. This fantastic story about the actions of Publix employee Gilnet Sainvil reaches to the very heart of creating loyalty. Shaun Belding | www.beldingtraining.com.

Customer Service 246

Customer Service 246

Callminer

NOVEMBER 17, 2022

Agents play a significant role in customer satisfaction. Read this blog for tips and best practices to improve frontline agent experience, including effective onboarding, ongoing training and more.

Customer Satisfaction 182

Customer Satisfaction 182

Callminer

AUGUST 8, 2022

Organizations need to support customers and provide an exceptional omnichannel customer experience across every stage of their journey. This blog explores 25 ways to do that and earn customer loyalty.

Customer Loyalty 182

Customer Loyalty Omnichannel Customer Experience 182

Callminer

AUGUST 3, 2022

Read this blog to learn about prioritizing and optimizing digital customer experience management. CX is one of the most important facets of a company's performance.

Customer Experience Management 182

Customer Experience Management Customer Experience CX 182

Callminer

JUNE 13, 2022

Delivering exceptional customer experience is critical. This blog shares 25 expert quotes, with a wealth of valuable insights from the CX professionals who are driving value for their organizations.

CX 182

CX Customer Experience 182

CX Accelerator

MAY 25, 2022

Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out. 68 Customer Support Email Address Name Ideas.

Social Media 316

Social Media CX Contact Center Customer Service 316

CX Accelerator

NOVEMBER 7, 2023

Surely customer support could help me sort this out. It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again. Give inconsistent or incorrect answers to customers. 6) do not invest in the human experience. , 5) put profits before purpose.

Net Promoter Score 316

Net Promoter Score Legal Construction Social Media 316

Callminer

APRIL 25, 2022

Contact centers are critical for customer experience, retention and acquisition strategies. Read this blog to learn the benefits of CCaaS. But building and maintaining your own is a huge investment.

Contact Center 182

Contact Center Customer Experience 182

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Born and bred in Milan, Italy.

B2B 111

B2B AI CX Customer Service 111

Shaun Belding

NOVEMBER 20, 2022

The one place you absolutely don't want to be is in the bottom position of customer experience. There is nothing worse than having the reputation of ABYC (Anyone But Your Company) in a customer's mind. Shaun Belding: Author, Entrepreneur, Speaker - Keynote speaker and customer service blog.

Customer Service 130

Customer Service Customer Experience Retail 130

CSAT.AI

JULY 13, 2022

Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog .

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Uniphore

DECEMBER 14, 2021

Uniphore joins Cisco SolutionsPlus Partner Program PALO ALTO, December 14, 2021 – Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Shaun Belding

SEPTEMBER 19, 2022

How you manage customer expectations is a critical component to delivering outstanding customer experiences. When you can meet or exceed someone's expectations you trigger trust and the belief that you genuinely care about your customers. Shaun Belding | www.beldingtraining.com.

Customer Service 130

Customer Service Customer Expectations Customer Experience 130

Shaun Belding

MARCH 14, 2022

What is the Difference Between Outstanding Customer Service and WOW Customer Service? When a company approaches us about customer service training programs, one of the first questions we ask is, “What are you hoping to achieve with the training?” Shaun Belding | www.beldingtraining.com.

Customer Service 147

Customer Service 147

The DiJulius Group

JANUARY 2, 2024

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Building and Developing Great Leaders The Correlation Between Happiness at Work and Overall Life Satisfaction This is how Leaders can Improve the Customer Journey How to Train Great Customer Service Skills in the Next Generation How Team Members Can Be Inspired to.

Customer Service 93

Customer Service Customer Experience 93

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Customer Service 88

Customer Service Compliance AI Customer Satisfaction 88

Customer Think

NOVEMBER 12, 2021

It appeared on their blog on June 7, 2021. We know that the customer experience is important to the success of any organization. Customers are king, and they vote with their wallets – and with their fe. I originally wrote today’s post for WixAnswers.

Customer Experience 144

Customer Experience Technology Technology 144

Heart of the Customer

DECEMBER 21, 2023

Authors: Topher Mitchell & Jim Tincher This blog is authored by Topher Mitchell, the creator of Qualtrics’ Value Advisory function, and Jim Tincher, the CEO and founder of Heart of the Customer. Customer experience is good for business. The article was originally published by Qualtrics.

CX 78

CX Customer Experience 78

Inside Customer Service

NOVEMBER 18, 2021

They know I create a lot of content around customer service training, so they ask me for some recommendations. Can I suggest a class, a blog, or a book to help them? This might seem like strange advice coming from someone who makes a living from online training classes , has a blog , and has written several books.

Start-ups 130

Start-ups Sales Customer Service 130

Inside Customer Service

DECEMBER 2, 2021

Their enthusiasm made it far easier to connect with customers and assist them. You might find them in sales, marketing, customer service, operations, or even finance. In other words, brand evangelists love you so much that they create more customers by sharing your story. Now, imagine that customer is also an employee.

Retail 260

Retail Social Media Finance Sales 260

The DiJulius Group

JANUARY 2, 2023

The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? I recommend sharing this with your entire team. 6 Reasons Your. Read Full Article.

Customer Service 105

Customer Service 105

Customer Think

JANUARY 14, 2024

It appeared on the Enghouse Interactive blog on September 7, 2023. Customers’ expectations about their experiences during every stage of the relationship with the brands with which they interact have evolved greatly over the last few years. I originally wrote today’s post for Measures Consulting.

Customer Expectations 78

Customer Expectations 78