customer-experience-help-customers 
Inside Customer Service
APRIL 13, 2023
Why are customers loyal to certain companies? Starbucks has legions of loyal customers because it offers the most convenient way to get a caffeinated coffee drink. In-N-Out Burger attracts customers in droves who want a delicious fast food burger and fries, promising "Quality you can taste." What is an experience guarantee?
Intercom, Inc.
DECEMBER 2, 2019
For online businesses, our customers can come from any part of the world and at any time. How do you ensure a great customer experience globally without adding a ton of headcount? Benefits of multilingual customer support. SaaS customers are more loyal to products that provide native language support.
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CallCare
JULY 21, 2023
AI isn’t just a hot topic right now across the customer service industry; it’s the topic. In this post, we outline exactly what AI is, why it’s important and how you can use it to enhance the customer experience. If done correctly, AI could make customer service more efficient and responsive. What is AI?
Heart of the Customer
AUGUST 13, 2018
In it, an executive mentioned that the closure would help improve Customer Experience commitments. The post How Does a Plant Closure Help Customer Experience? appeared first on Heart of the Customer. It was a technical […].
Speaker: Rebecca Notté, Product Operations Manager and Hannah Chaplin, Director of Product Marketing at Pendo
It can be a real challenge to collect, manage, and understand feedback from customers. And how can you bring the voice of the customer into projects you're already working on? Taking a proactive approach when collecting customer feedback will answer all these questions and ensure that you are building the best product.
Customer Bliss
DECEMBER 16, 2020
As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . Deliver a One-Company Experience.
Zendesk
MAY 17, 2023
For CX leaders, the current moment can feel a bit like whiplash: on the one hand, rising customer expectations and tighter budgets pose significant challenges to their businesses, yet rapid developments in artificial intelligence promise to radically elevate customer experiences.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
As product managers, we all seem to experience similar pain points in our day to day lives. But what if there was a secret ingredient that could help us reduce these problems and live happier work lives? In this session, you will learn: The reasons behind product management pain points.
Speaker: Hannah Chaplin, Director, Product Marketing at Pendo and Esther Edel, Product Operations Analyst at Pendo
Mobile apps are a key component to having a strong customer engagement strategy. They give companies the opportunity to directly connect with their customers while simultaneously getting feedback about their product/service. Most importantly mobile apps help companies build customer loyalty and increase sales.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Register today to save your seat! 📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST
Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company
The act of onboarding the customer – and putting the customer first during this onboarding – seems like a no-brainer thing to get right, but so many get it wrong. If you can simplify your onboarding process and show your product's value from the beginning, you can lower customer churn and increase the usability of your product.
Speaker: Jason Cottrell and Brian Walker
Customers and your board expect you to be in new channels and to adapt quickly to market change. Composable commerce helps meet these demands, but you've seen companies try complex approaches that ended up not working well. Join us as we explore a pragmatic, customer-focused approach to updating your digital business.
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