Customer Experience CX Hospitality Net Promoter Score 
Beyond Philosophy
JANUARY 2, 2019
I recently read two pieces of research about Customer Experience that worried me. The first was from Nunwood , a UK-based research company with a Customer Experience index, and it showed that improvements in Customer Experience were not happening. The Seven Reasons Customer Experience is Dying.
ECXO
MARCH 21, 2023
Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
SEPTEMBER 13, 2022
Now, think about how many ripe opportunities you have to ask for customer feedback. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience.
Beyond Philosophy
MAY 9, 2019
In our customer experience consultancy, clients tell us customers make decisions based on price or features. Instead, it tends to be a combination of a few insignificant, humanistic-type factors that drive customer behavior. For example, we did Emotional Signature research for a hospital system.
Beyond Philosophy
JUNE 27, 2019
Most organizations pay little attention to emotions, focusing instead on the rational elements of a customer experience. Less than one percent of data held by organizations relates to the way a customer feels. If you only focus on rational factors, you are leaving more than half of the customer experience to chance.
Zendesk
MAY 2, 2022
While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences.
Execs In The Know
MAY 4, 2023
In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.
Expert insights. Personalized for you.
156 
Let's personalize your content