Customer Feedback Customer Loyalty NPS Sports 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
Experience Investigators
APRIL 23, 2024
Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
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CSAT.AI
AUGUST 3, 2022
This dedication to quality paid off over time with customer loyalty that has helped expand their product. . Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition.
Fonolo
JULY 5, 2023
Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. And if you want your employees to help you improve customer perception of your brand, you have to start with them.
Fonolo
MAY 16, 2018
In any industry, sport, or even a good game of poker, success hinges upon a confluence of many factors: Skill, experience, and favorable timing all shape the path towards becoming a champion. Players in the customer service (CS) game know this better than most. What’s Inside: What is CSat, NPS, and CES. Plus So Much More!
Experience Investigators
DECEMBER 8, 2020
What was the best business outcome we achieved due to our work in customer experience ? Customer experience work is not just about making customers happy. Did a higher Net Promoter Score (NPS) lead to an increase in retention ? Did a digital experience lead to delivering to more customers than last year at this time?
Zendesk
AUGUST 22, 2023
Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.
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