Customer Feedback Innovation NPS Sports 
Experience Investigators
APRIL 23, 2024
Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. However, feedback alone cannot direct a strategy. CEM is no different, but tracking metrics alone is not a strategy.
CSAT.AI
AUGUST 3, 2022
Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Lego’s building sets and famous interlocking bricks came into being as a response to customer needs.
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Aquire
DECEMBER 21, 2021
In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). In a professional setting, this can be anything you do to innovate or improve your work and your team. Rassas The Formula for Leading a Customer Service Culture: T + R2 + C3 = Great Customer Service , by Don Stuckey.
Zendesk
AUGUST 22, 2023
Identify customer touchpoints causing issues and areas where they are satisfied. Ask open-ended questions and listen carefully to customer feedback to gain a deeper knowledge regarding increasing customer engagement. Rentman maintains its customer obsession by improving the software based on customer feedback.
Fonolo
MAY 2, 2018
Watch any sports event on the planet, from pee wee softball to elite professional football players and athletes are motivated by the com petition they are facing right there on the field, rink, court, or diamond. In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction.
Customer Bliss
AUGUST 9, 2018
Daniel and his team defined customer success for PTC within three pillars: ease of using the product, its value, and the delight they experienced working with PTC. Be Brave, Bring Customer Feedback to the Forefront. Customer Room is open for a week during each quarter, anybody can come and go as they please.
Steven Van Belleghem
DECEMBER 6, 2021
When customers interact with the companies and brands they do business with, they expect knowledgeable employees, friendly employees, easy access to help/support when needed, fast response when communicating, and an easy/frictionless experience. Our customers depend on us to provide a journey that is as easy and convenient as possible.
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