Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

Education 239

Education Sales Customer Retention Customer Loyalty 239

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Educate customers on new features. Customer retention.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Totango

JULY 13, 2021

A customer-centered approach makes customer satisfaction a top priority before as well as during and after the sale. Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Let’s take a look.

Customer Satisfaction 102

Customer Satisfaction B2C B2B Customer Relationship 102

Zendesk

FEBRUARY 10, 2022

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. And customers who describe a company’s CX as “good” are 37 percent more likely to recommend it to others. Why is customer experience optimization important?

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

SurveySensum

AUGUST 7, 2023

So that you can Step into their shoes Understand them better Actively listen to their concerns Comprehend their unmet needs Build strong relationships This is how you can understand your customers better. With live chat, your customers can ask questions right away.

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

Experience Investigators

JUNE 22, 2021

Some of us live, breathe and constantly think about the customer experience. Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. And yet business leaders are often asked to focus on the customers-yet-to-be. Five ways to understand at-risk customers. Commitment.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

SugarCRM

SEPTEMBER 14, 2023

Nurture marketing helps businesses: Establish communication with prospects Be at the front of prospects’ minds when they’re ready to buy Strengthen current customer relationships Nurture marketing establishes company credibility. No matter the size, location or need of your target audience, customers buy from companies they trust.

Sales 26

Sales Artificial Intelligence Education Customer Retention 26

Zendesk

DECEMBER 1, 2021

What are the stages of the customer lifecycle management process? The customer lifecycle can be thought of as an arc that builds from a customer first learning about your company and products toward the final goal: customer loyalty. The customer lifecycle occurs over five stages : Awareness. Consideration.

CRM 52

CRM Social Media Customer Acquisition Customer Loyalty 52

Totango

AUGUST 27, 2019

Instead, enterprises must nurture every customer relationship to increase retention and customer lifetime value (CLV). . Customer lifetime value is the net profit acquired from a customer throughout a company’s relationship with them. This means different things depending on your customer.

Education 61

Education Customer Acquisition Customer Retention Customer Loyalty 61

Beyond Philosophy

DECEMBER 23, 2015

CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Customer Insight, Data and Action Generation. Customer Relationship-Building.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Totango

MARCH 26, 2019

A customer-centered approach makes customer satisfaction a top priority both before, during, and after the sale. Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Let’s take a look.

Customer Satisfaction 66

Customer Satisfaction B2C B2B Education 66

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Totango

DECEMBER 1, 2020

Loyal customers are one of the most valuable assets a company can have. Not only does customer loyalty equal a higher lifetime value as compared to short-term clientele, but long-term customers boost brand image and are more likely to provide word-of-mouth advertising to their peers.

Net Promoter Score 65

Net Promoter Score Customer Acquisition Education Customer Loyalty 65

Taylor Reach Group

APRIL 25, 2018

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Help Scout

JUNE 22, 2021

An NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. 89% of consumers are more likely to make another purchase after a positive customer service experience. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. This is a 16.9%

Customer Service 128

Customer Service Social Media Omnichannel NPS 128

Intercom, Inc.

MARCH 24, 2021

Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Customer retention. Customer renewals.

Start-ups 165

Start-ups Customer Expectations Customer Loyalty Engineering 165