Steven Van Belleghem
NOVEMBER 26, 2021
These are the innovators of the innovators. Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. Allow me to explain.
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. Customer experience is how your customers feel about what you did.
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Experience Investigators
APRIL 23, 2024
Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.
CSAT.AI
AUGUST 3, 2022
This dedication to quality paid off over time with customer loyalty that has helped expand their product. . Lego doesn’t just have customers, they have collectors and even competitors. They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition.
Customer Bliss
MAY 23, 2018
Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. Be Authentic and Inspire Your Team. Prioritize Needs Then Tackle.
Customers That Stick
NOVEMBER 13, 2014
I am a Customer Experience and Contact Center Manager with over 15 years of contact center experience. I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. False Dichotomy.
Customer Bliss
APRIL 23, 2021
What you find in environments where there’s a lot of innovation and ingenuity is an element of–absolutely–a truthful environment. We spoke about why companies should implement change the way they approach customer loyalty: The best way to upset customers is to treat them equitably. There’s a lot to trust.
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