VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. From reviewing costs to ridding customers of their fears and reserves and winning their trust, the tips on this blog will be beneficial to review.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

FEBRUARY 4, 2022

You can use this intelligence to plan addressable and cost-effective retention actions and save significantly with targeted offers to customers. Applying AI, machine learning, and customer interaction analytics can provide you with more accurate insight into customer behavior and churn tendencies.

Artificial Intelligence 40

Artificial Intelligence Customer Retention Machine Learning AI 40

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Learn from the best.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom

JULY 19, 2021

By capturing more data, enabling you to spot trends and opportunities, and improving the customer – and agent – experience, conversational support can be a game changer for every facet of your business. Teams that benefit: Product, research and development, product education, customer success, sales, marketing.

Machine Learning 64

Machine Learning Customer Satisfaction Sales Education 64

Intercom, Inc.

MAY 21, 2020

I started off as a front-line customer support representative talking to our customers. I studied econometrics in college, so I was very much into the numbers game, and I’ve been doing that for about three and a half years now. After about a year, I moved into an operations role, something I was super comfortable with.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Zendesk

DECEMBER 8, 2021

But in the day-to-day minutiae of handling tickets, it’s easy to forget just how consequential bad customer service can be. These poor customer service stats are a helpful reminder for customer service representatives to always be on their A-game. Another bonus of investing in customer retention ?

Customer Service 98

Customer Service Social Media Artificial Intelligence Omnichannel 98

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

NOVEMBER 10, 2023

Using an efficient website feedback tool is a game-changer for online businesses. It not only helps in identifying and addressing issues promptly but also builds trust and loyalty among customers. But wait, that’s not all, the tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 12, 2023

The unsatisfied customers are encouraged to report issues or problems through in-app surveys or on platforms like Discord. To show appreciation for users’ help in identifying and addressing these issues, the game rewards users with in-game currency or other bonuses. Explore SurveySensum to create effective in-app surveys.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

Intercom, Inc.

OCTOBER 13, 2022

We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries. To do all of this, you’ve told us you need four important things.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Learn from the best. " It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Learn from the best. " It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. They’ve got that reputation game on lock! All this stuff they do?

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37