Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn.

Customer Retention 89

Customer Retention Customer Expectations Start-ups Sales 89

VOZIQ

NOVEMBER 28, 2023

What can be done to reduce the risk and retain the customer? Which customers are price-sensitive? Unlike many modern technologies that demand a steep learning curve, XAI stands out for its ability to reveal drivers of specific insights and embed action within predictions. Will they accept a particular offer? Is XAI for everyone?

Customer Retention 40

Customer Retention AI Gaming Contact Center 40

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. Repeat customers provide greater value at a lower cost than those who buy something once and leave. What is Customer Retention Management? Why Your Enterprise Needs Customer Retention.

Customer Retention 87

Customer Retention B2B Technology Technology 87

Totango

JANUARY 28, 2020

As the economy grows increasingly customer-centric, customer retention becomes more vital to the success of enterprises. Repeat customers provide greater value at a lower cost than those who buy something once and leave. What is Customer Retention Management? Why Your Enterprise Needs Customer Retention.

Customer Retention 85

Customer Retention B2B Technology Technology 85

VOZIQ

DECEMBER 22, 2020

Understanding customer expectations and retaining will be critical. As a customer focus leader, we know re-evaluating your customer retention strategy will play a decisive role in 2021. Conversational Al: The Future of Customer Experience. Customer Acquisition Vs. Customer Retention: What Should You Focus on?

Customer Retention 64

Customer Retention Customer Acquisition Engineering Customer Loyalty 64

VOZIQ

JANUARY 17, 2022

At VOZIQ, we are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices. In this spirit, we share with you our blog featuring the top recommendations on customer retention. Keep Your Customers?is We hope you will find them helpful.

Customer Retention 67

Customer Retention Non-Profits Retail Customer Loyalty 67

Fonolo

MAY 25, 2022

Employing the right technology for your contact center’s specific needs can cut call center costs incrementally, leading to more productive call center agents who stick around longer and improved customer satisfaction (CSat) scores. 5 Technologies to Help You Cut Call Center Costs. Cloud-based technology.

Technology 87

Technology Technology Contact Center CRM 87

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. Why Proactive Customer Retention Is Not Optional. Customer retention has assumed a greater priority in the business world today. We hope you will find this useful.

Customer Retention 52

Customer Retention Entertainment Customer Loyalty CRM 52

Totango

APRIL 30, 2021

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Calculating the Cost of Customer Acquisition.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Customer Think

DECEMBER 14, 2021

Marketers get closer to true personalization- an essential part of customer retention The Covid-19 pandemic is undeniably one of the driving forces in the newest rise of eCommerce. When the lockdowns were announced worldwide, people had to look for a way to purchase their necessities within the confines of their own homes.

Technology 116

Technology Technology AI Customer Retention 116

Aquire

SEPTEMBER 30, 2021

Does your business focus more on customer acquisition or customer retention? The most common answer is acquisition but the focus should be on retention. With the right customer retention strategies, you can ensure steady revenue and avoid losing market share to competitors. But first, let’s cover the basics.

Customer Retention 52

Customer Retention Customer Acquisition Start-ups Customer Satisfaction 52

Totango

JULY 18, 2019

In today’s customer-centered economy, companies understand that keeping and retaining customers is key and as customers have the ability to choose at every point, you must keep them happy. It’s time to recognize and leverage the link between customer retention and profitability. Tips on Boosting Customer Retention.

Customer Retention 74

Customer Retention Customer Relationship Sales Start-ups 74

VOZIQ

MARCH 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. Customers are uncertain, delaying purchases and constantly browsing for better price tags, and even switching from their regular brands. Three Ways ML Can Help w ith Customer Retention.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

VOZIQ

MARCH 3, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. Customers are uncertain, delaying purchases and constantly browsing for better price tags, and even switching from their regular brands. S ome customers are more valuable than others.

Customer Retention 52

Customer Retention ML Healthcare Machine Learning 52

Customer Think

FEBRUARY 13, 2023

Leverage customer data and learn from segments to GROW RELATIONSHIPS WITH CUSTOMERS through your DTC channel. If you’re a marketer, it’s important to focus on acquiring the right customers. So how do you know who the right customers […]

Customer Retention 128

Customer Retention Customer Loyalty Technology Technology 128

Hodusoft

JANUARY 24, 2024

Personalization Strategies for Inbound and Outbound Banking Calls: A Technology Perspective Within the quickly changing banking industry, where the customer experience is paramount, the concept of tailored interactions has become increasingly important.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Fonolo

MAY 25, 2022

Employing the right technology for your contact center’s specific needs can cut call center costs incrementally, leading to more productive call center agents who stick around longer and improved customer satisfaction (CSat) scores. 5 Technologies to Help You Cut Call Center Costs. Cloud-based technology.

Technology 67

Technology Technology Contact Center CRM 67

Totango

MAY 5, 2020

These businesses will be well-situated to speak to, lead, and ultimately retain customers through customer retention strategies in B2B like the following: Re-evaluate Current Digital Engagement Strategy Make Use of Key Engagement Metrics Personalize Communication Foster Lasting Relationships.

Customer Retention 62

Customer Retention B2B Innovation Touchpoint 62

Zendesk

MAY 12, 2021

When it comes to minimizing poor experiences and increasing retention , customer retention software can come in handy. This type of technology helps team members across departments provide positive service experiences—no matter how a customer interacts with your business—reducing the chance that a customer will leave.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

SurveySensum

JULY 12, 2019

A research by Gartner claimed 80% of your future revenue comes from 20% of current customers. For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. Customer Service (Instant action on negative feedback).

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SugarCRM

MAY 28, 2024

This measure helps companies ensure that all customers have a higher lifetime value and are staying loyal to your company for a while. For this, you need a consistent customer view, and it can luckily be achieved with technology’s help. Retention However, for a full customer journey to complete, you still have work to do.

Technology 26

Technology Technology Sales CRM 26

VOZIQ

APRIL 7, 2021

Every month, we bring you the best resources from the internet to help you navigate customer retention and customer experience issues. . Why Proactive Customer Retention Is Not Optional . Customer retention has assumed a greater priority in the business world today.

Customer Retention 40

Customer Retention Entertainment Customer Loyalty CRM 40

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking. Leveraging Customer Retention Strategies.

Customer Retention 75

Customer Retention Start-ups Social Media CRM 75

Hodusoft

DECEMBER 16, 2022

Call Center Technology Trends Every Business Leaders Must Know. Customer expectations have evolved, today they use multiple communication channels to reach out to a business. More than 80% of customers demand that a business’s support service be as good as their product. into a single platform.

Technology 52

Technology Technology Omnichannel Social Media 52

SugarCRM

FEBRUARY 28, 2022

Every customer interaction is a moment of truth, and their experience can turn sour at any moment for numerous reasons. In fact, 55% are unable to identify customers at the risk of churning. It helps shape customer sentiment with your company on a fundamental level and ensures better customer retention over the long haul.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Beyond Philosophy

MAY 31, 2019

Why Are We Scared of New Technology? We have some exciting new technology for CX. Facial recognition technology and facial expression analysis yield some new and exciting data about how customers feel during a Customer Experience. It turns out, we have been here before with new technology. It was trains.

Technology 95

Technology Technology Transportation Customer Loyalty 95

VOZIQ

FEBRUARY 6, 2022

Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn on the bottom line and long-term growth. Customer retention, on the other hand, is not as much celebrated as a new sale.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers.

Customer Retention 85

Customer Retention Customer Journey Map Net Promoter Score Scorecard 85

Totango

JULY 18, 2019

In today’s customer-centered economy, companies understand that keeping and retaining customers is key and as customers have the ability to choose at every point, you must keep them happy. It’s time to recognize and leverage the link between customer retention and profitability. Tips on Boosting Customer Retention.

Customer Retention 54

Customer Retention Customer Relationship Sales Start-ups 54

Uniphore

JANUARY 4, 2022

How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out at Uniphore Converse 2022 on. Register Now.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Fonolo

MARCH 19, 2019

Poor customer service and disorganized call centers can not only be frustrating for consumers, but also have a negative impact on the company’s revenue, customer retention, and business acquisition. Utility companies have a huge opportunity to improve their customer service strategies and reap the rewards.

Technology 106

Technology Technology Customer Service Social Media 106

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. In uncertain times, however, it is difficult to predict customer behavior or anticipate future needs. Scaling the team.

Technology 101

Technology Technology NPS Start-ups 101

Customer Think

DECEMBER 19, 2021

In a world where the competition for consumer’s attention is fiercer than ever and consumers have increasing control over what reaches them, brands’ communications have to be as relevant as possible. One-size-fits-all messages will quickly be blocked or ignored.

Customer Retention 124

Customer Retention Technology Technology 124

Totango

NOVEMBER 12, 2020

A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers. In uncertain times, however, it is difficult to predict customer behavior or anticipate future needs. Scaling the team.

Technology 86

Technology Technology NPS Start-ups 86

VOZIQ

NOVEMBER 28, 2022

Analyst firm Forrester recently released their 2023 predictions for technology, CX, and marketing leaders. We picked four of these predictions to help retention and CX leaders deal with the challenges posed by this period of uncertainty and change. Which CX or customer retention challenges are at the top of your mind?

Technology 40

Technology Technology CX B2C 40

VOZIQ

NOVEMBER 28, 2022

Analyst firm Forrester recently released their 2023 predictions for technology, CX, and marketing leaders. We picked four of these predictions to help retention and CX leaders deal with the challenges posed by this period of uncertainty and change. Which CX or customer retention challenges are at the top of your mind?

Technology 40

Technology Technology CX B2C 40

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.

Customer Retention 45

Customer Retention VOC Net Promoter Score Voice of the Customer 45