Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Steven Van Belleghem

FEBRUARY 24, 2021

Though this channel has a broader scope than mere CX, you’ll find many talks there with top marketing gurus like Gary Vaynerchuck, Brian Solis and Seth Godin. Neil Patel is a New York Times bestselling author and one of world’s top marketers. Neil Patel is a New York Times bestselling author and one of world’s top marketers.

CX 98

CX Customer Experience Social Media Innovation 98

Shep Hyken

NOVEMBER 15, 2021

Each week I read many customer service and customer experience articles from various resources. Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. Here are my top five picks from last week.

Customer Service 69

Customer Service Social Media Retail Customer Loyalty 69

Shep Hyken

OCTOBER 18, 2021

Each week I read many customer service and customer experience articles from various resources. Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.” (Dan Gingiss) Find a “candle” in your customer experience and see if you can upgrade it to the way-cooler “sparkler.”

Customer Service 81

Customer Service Social Media CX Start-ups 81

Shep Hyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? Are You Using the Right Customer Experience Analytics?

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Fonolo

NOVEMBER 9, 2017

When these things happen, call centers must be prepared to address customer needs in a timely and courteous way, despite the challenging situation. News of poor customer service reaches more than twice as many ears as praise for good service, so reducing the number of negative interactions is integral to a brand’s reputation.

Social Media 59

Social Media Customer Service Contact Center Education 59

Shep Hyken

OCTOBER 4, 2022

The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). What can customer service teams learn from soccer teams? Turn customers into fans.

Sports 57

Sports B2C Social Media Gaming 57

Zendesk

APRIL 2, 2021

That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. We found that although both groups are similar in many ways, Millennials and Gen Zers have some different attitudes toward customer service experiences, brand loyalty, and support channels. Here’s how.

Customer Service 98

Customer Service Start-ups Artificial Intelligence Omnichannel 98

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Patience is a sure-fire sign of someone well-equipped for the customer service profession.

Customer Service 100

Customer Service Contact Center Social Media Education 100

Shep Hyken

JANUARY 3, 2023

Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty. Most of the time, they post it on social media sites.

Social Media 57

Social Media Customer Loyalty Customer Service Customer Satisfaction 57

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Tony Hsieh. Shep Hyken.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. Google Hangout: How to Deliver Great Customer Service in a Crisis. We’ll talk about: Social Media for Crisis Management.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . 7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX.

CX 48

CX Social Media NPS Customer Loyalty 48

Shep Hyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. They also need to win them over — a process that starts and ends with a good customer experience (CX).

Customer Service 21

Customer Service Social Media Contact Center CX 21

Fonolo

NOVEMBER 21, 2017

Google Hangout: How to Deliver Great Customer Service in a Crisis. Join our panel discussion on Thursday, November 30 th at 2:00 PM ET / 11:00 AM PT to hear our experts discuss the proper techniques for handling customers in crisis situations. We’ll talk about: Social Media for Crisis Management. Plus So Much More!

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Intercom

FEBRUARY 3, 2022

He’s also (and perhaps a bit more relevant to our podcast) a marketing and CX expert, author, and keynote speaker with almost three decades of experience. While an adequate service is good for business as usual, it takes an extraordinary, unexpected experience to spark conversations and generate word-of-mouth marketing.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. As a result of leveraging social messaging and integrations, Boxycharm’s customer satisfaction score (CSAT) rose by 10 points. To accomplish this, you need to know your shopper first.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 48

Contact Center CX Healthcare Social Media 48

Shep Hyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Marketing Lessons From Zappos’ Social Media Team by Aaron Templer. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do.

Customer Service 13

Customer Service Social Media Customer Retention CX 13

Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. My Comment: Customer service starts on the inside, starting with employees. Find ways to promote your customers on social media.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Zendesk

JUNE 1, 2021

Ways to collect customer profile data. Customers give companies their data in dozens of ways every day. Consumers can browse your website, engage with your brand over social media, call customer service, and so on. Each interaction gives you the chance to capture customer details. Customer sales data.

Social Media 86

Social Media B2C CRM B2B 86

Shep Hyken

JANUARY 9, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss. Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts?

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Shep Hyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 13

Customer Service Hospitality Hospitality CX 13

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Service Culture. ” – Charles W.

Customer Service 71

Customer Service Customer Loyalty E-commerce Customer Satisfaction 71

Shep Hyken

OCTOBER 31, 2022

Each week, I read many customer service and customer experience articles from various resources. 3 Tactics to Avoid Spooking Your Customer by Mark Smith. CMSWire) If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. You don’t want scary CX, do you?

Customer Service 10

Customer Service Social Media Retail Start-ups 10

Shep Hyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

SurveySensum

JULY 17, 2023

Happy Employees = Satisfied Customers A popular brand that excels in this strategy is Zappos. We have all heard stories of Zappo’s awesome customer support team going above and beyond to deliver top-notch customer service to their customers. Improve your Retail CX with real-time feedback Request a Demo

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Happy Employees = Satisfied Customers A popular brand that excels in this strategy is Zappos. We have all heard stories of Zappo’s awesome customer support team going above and beyond to deliver top-notch customer service to their customers. Improve your Retail CX with real-time feedback Request a Demo

Retail 52

Retail Customer Experience Sports Touchpoint 52

Customer Bliss

FEBRUARY 21, 2018

Build A Culture That Supports “Wiggle Room” You may know from some of my social media and blog posts that I’m a fan of Southwest Airlines. Give your frontline some 'wiggle room' to allow them to put their own personal stamp on creating a unique, but positive unexpected customer experience. #CX

Social Media 67

Social Media CX Retail Customer Experience 67

Customer Bliss

JUNE 6, 2017

As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. Brad lives in New York with his partner, Tom Murphy. million active members, where he was responsible for design and deployment of all member benefits.

Social Media 59

Social Media Start-ups Gaming Technology 59

Qualtrics

NOVEMBER 22, 2019

It’s a simple analogy, and yes there are many caveats – after all, if your CX program is working well, the teams in the head office should hear the voice of every customer , across every channel. And your employees are happy because they’re making a tangible difference to customers. So ask yourself, who knows your needs best?

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36