Steven Van Belleghem

JANUARY 11, 2021

With regard to customers it is clear that digital communication, digital customer service, digital sales and marketing are all here to stay. In the old world the customer went to a location (both physically and virtually) to consume a service or buy a product; today services and products go where the customer is.

Customer Experience 98

Customer Experience Real Estate Start-ups Social Media 98

Intercom

FEBRUARY 3, 2022

While an adequate service is good for business as usual, it takes an extraordinary, unexpected experience to spark conversations and generate word-of-mouth marketing. Social media comments, online reviews, and customer satisfaction surveys are particularly useful to assess the success of your strategy.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Shep Hyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

MattsenKumar

JUNE 6, 2021

All customer service centers have reported a dramatic increase in call volumes. If your center offers an exceptional experience, word of mouth will bring in more customers; if not, you are set to lose a good number of customers. Social Media Platform to Service Customers .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

CommBox

SEPTEMBER 23, 2021

Chatbots are great for customer service. Chatbots can save up to 30% in customer service costs. Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. What are Chatbots? .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . More recently, Covid-19 accelerated the adoption of chatbots.

Sales 98

Sales AI Healthcare Omnichannel 98

SurveySensum

MAY 20, 2020

The definition of customer experience has changed the way brands are responding to current situations and coming with a great initiative. Zappos an online shoe and clothing retailer is known for their customer-centric culture and delivering unparalleled customer experience. Brands have given key attention to Social Media.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Callminer

FEBRUARY 23, 2021

A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. For instance, when they go from email support to calling the customer service team. “A A major recent customer service trend is the demand for omnichannel service.

Technology 376

Technology Technology E-commerce Contact Center 376

Steven Van Belleghem

NOVEMBER 14, 2021

You can analyze consumer behavior on your website, social media callouts, customer service calls or emails, data from the competition etc. Use as many methods as possible to get the most complete picture of how your customers behave. The good news is that there are many ways to go about this.

Innovation 125

Innovation Real Estate Gaming Social Media 125

Aquire

SEPTEMBER 21, 2021

Industries from insurance to real estate feel the benefit of implementing digital transformation. United Airlines meets customers wherever they are. The situation has left carriers looking towards technology to help them offer the kind of airline customer service that meets expectations in the digital age.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145