Customer Service Social Listening Social Media Technology 
Fonolo
OCTOBER 10, 2019
If you were to check your company’s social media mentions right now, there is a very good chance you would find customers trying to get your attention. Power , 67% of online users are leveraging social media to get in touch with companies for support. Some brands are funny on social media.
Fonolo
MAY 7, 2019
While call centers continue to be a crucial component to a company’s customer service strategy, digital avenues are also becoming increasingly popular. In order for brands to remain competitive and provide the level of service consumers are expecting, they must take a multi-pronged approach to their customer service tactics.
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Execs In The Know
FEBRUARY 17, 2023
Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.
CommBox
MARCH 2, 2022
As a business owner, you must provide excellent customer service. By helping customers out in any way you can, you help improve relationships with existing customers who, in turn, will swear their loyalty to your brand. But customer service isn’t just about answering questions from emails and phone calls.
Aquire
OCTOBER 5, 2021
Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. What is digital customer service?
Fonolo
APRIL 11, 2023
PRWeb reports that 32% of customers are not willing to wait on hold at all. And 69% of customers say they’ve abandoned a brand after a single bad customer service experience. We’ll also provide tips for contact centers that manage customers – and queues – on other channels, including text, social media, and chat.
Qualtrics
JULY 25, 2020
One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.
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