Customer Think

MAY 10, 2024

When it comes to creating outstanding customer experiences, we often hear the same stories of struggle: “Our brand is facing a crisis,” or “We need our staff to take customer experience (CX) more seriously.”

Customer Experience 52

Customer Experience CX 52

Customer Think

MAY 8, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Feel free […]

116

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Customer Think

APRIL 8, 2024

I wrote today’s post for Nextiva; it covers an important topic: how to scale your customer experience strategy and includes how you can implement tools like Nextiva to support that strategy. The only true and sustainable competitive advantage brands have today is the customer experience.

Customer Experience 72

Customer Experience 72

TeamSupport

OCTOBER 4, 2022

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. Openly discuss solutions.

Customer Expectations 126

Customer Expectations B2B Customer Service Customer Experience 126

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

C3Centricity

MAY 2, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. This can lead to increased customer loyalty and positive word-of-mouth advertising.

Customer Satisfaction 90

Customer Satisfaction Customer Loyalty Sales Customer Service 90

Lumoa

FEBRUARY 28, 2023

Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Fonolo

SEPTEMBER 14, 2021

Your call center’s customer service strategy dictates customer loyalty, agent satisfaction, and company growth. No matter what product or service you offer, your approach needs to be nothing short of “customer-obsessed.”. READ THE FULL GUIDE: Creating a Customer Service Strategy That Drives Business Growth.

Customer Service 142

Customer Service Business Growth Customer Feedback Customer Satisfaction 142

Doing CX Right

MARCH 11, 2024

Stacy Sherman and featured guest, Bernie Borges, explain how marketing and content strategies can enhance your customer relationships and grow your business. The post Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships appeared first on Doing CX Right.

Customer Service 59

Customer Service Customer Relationship CX 59

Intercom

FEBRUARY 6, 2024

As Intercom’s VP of Customer Support, I have had the opportunity over the last year to lead an AI-driven customer service strategy. There is so much more to be done to leverage AI to transform the customer experience, the employee experience, and the overall health of the business.

AI 98

AI Customer Service Customer Journey Map Engineering 98

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies. “Are you attracting and engaging the right customers?

Customer Acquisition 118

Customer Acquisition Customer Retention Actionable Insights Customer Feedback 118

Kate Nasser

MAY 22, 2022

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. The post Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX appeared first on KateNasser.com.

CX 126

CX Customer Experience Sales Customer Service 126

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. Customer Experience (CX) is far more than traditional customer service and marketing.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. Ultimately, if customers don’t have a good experience, they’re likely not going to call back. The Secret Sauce for Increasing Customer Happiness. Develop a strong customer care strategy.

Contact Center 167

Contact Center Customer Service Social Media Start-ups 167

CSAT.AI

NOVEMBER 17, 2022

In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. Customers are leaning into automation according to McKinsey research. With improving customer experience and reducing costs the top two goals of those surveyed, automation is a solid fit.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Fonolo

DECEMBER 16, 2021

A good call center leader understands the importance of customer service. That means nothing if your customers are displeased with their experience with your brand. . If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . Cost savings.

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

Customer Think

JULY 21, 2021

I’m sure you’re well sick of the word ‘pivot’ and have chopped and changed your strategy more times than you can count. Customers have evolved. Photo credit: [link] If you’re a retailer, the past 18 months have been challenging. They’ve been forced to change the way they shop and how they interact with brands. With […].

Customer Loyalty 132

Customer Loyalty Retail Technology Technology 132

Help Scout

AUGUST 22, 2023

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Customer Retention 87

Customer Retention Customer Loyalty 87

Customer Think

DECEMBER 22, 2022

Customer experience strategy guides exceptional experience and bolsters growth. In fact, a well-crafted, consistently deployed CX strategy built to. When executed well, it impacts not only your market share, but the entire industry in which you operate.

Customer Experience 90

Customer Experience CX 90

CommBox

APRIL 5, 2022

For a business to be profitable, it is important to be able to attract customers. But it won’t matter if you don’t use customer retention techniques. But first, let’s talk about the most important thing – customers! What Types of Customers Are There? Why is Customer Retention Important?

Customer Retention 105

Customer Retention Omnichannel Customer Loyalty Retail 105

Customer Think

AUGUST 9, 2023

Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. If you define "customer experience" as as post-sales retention, or programs, [.]

Customer Experience 52

Customer Experience B2B CX Sales 52

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. In This Article: What’s the importance of a customer feedback strategy?

Customer Feedback 83

Customer Feedback Start-ups Customer Satisfaction Customer Survey 83

Customer Think

JANUARY 21, 2022

As the new year has kicked off, many revenue organizations will look to improve their customer engagement strategies, whether it is for retention or improved customer experience purposes.

B2B 130

B2B Customer Experience 130

Help Scout

AUGUST 22, 2023

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store. Read the full article

Customer Loyalty 75

Customer Loyalty 75

ClearAction

NOVEMBER 11, 2022

Gratitude Grows Gains from Customer Experience Strategies Lynn Hunsaker. On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.),

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. The emphasis is now on creating personalized experiences that resonate on a personal level, recognizing each customer’s individuality.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Zonka Feedback

JULY 14, 2022

Once you are done investing all the time, money, and effort into developing a groundbreaking product, you need an excellent customer feedback strategy that will guide you on the way forward. The research conducted by American Express, customers are always willing to spend 17% more on businesses that offer exceptional customer service.

Customer Feedback 98

Customer Feedback Customer Service 98

C3Centricity

AUGUST 29, 2023

In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite […] The post Top 10 Challenges Facing Companies When They Adopt a Customer-First Strategy first appeared on c3centricity.

Customer Expectations 71

Customer Expectations 71

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

Sales 177

Sales Start-ups Technology Technology 177

Customer Think

OCTOBER 30, 2021

A customer experience design strategy that is sustainable and successful starts by having a vision and knowing who your customer is. This launching point enables you to design customer e.

Customer Experience 141

Customer Experience Innovation 141